Offer summary

Qualifications:

Excellent communication skills in both English and French, both oral and written., Demonstrated problem-solving skills with high attention to detail., Ability to multi-task and work effectively in a team environment., Strong customer focus and proficiency in MS Office, especially Excel..

Key responsibilities:

Investigate and resolve telephone and email queries from Household Panel Members.

Assist panel members with issues related to scanner operations.

Update and maintain panel information as required.

Provide excellent customer service with a pleasant telephone manner.

Job description

Job Description

R25_0009462

#LI - Hybrid

Candidates must be currently located in the Greater Toronto Area (GTA) - this is a part-time one year contract opportunity

The Homescan Operations group supports the organization in its efforts to sell and service consumer data solutions. Consumer insight data helps our clients better understand their consumers and the opportunities they represent.

As a part-time Bilingual (English/French) Customer Service Representative, you will be responsible for investigating and solving telephone and email queries from our Household Panel Members. You will also assist panel members with any problems concerning scanner operations and update all panel information.

Key Qualifications

Excellent English and French communication skills both oral and written a must

Demonstrated problem solving skills and high attention to detail

Good logic and interpersonal skills are essential

Proven ability to multi-task and work in a team environment is required

Strong customer focus and a pleasant telephone manner

Technically savvy with strong knowledge of MSOffice including Excel

Additional Information

Our Benefits

Flexible working environment
Volunteer time off
LinkedIn Learning
Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion

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