Offer summary

Qualifications:

Tech-savvy with a quick learning curve for new tools, Comfortable using CRMs and telehealth platforms, Excellent written and verbal communication skills, Genuine interest in health and wellness fields..

Key responsibilities:

Engage with SMS inquiries and occasional phone calls

Hold consultative conversations to understand patient concerns

Coordinate appointments using scheduling tools

Maintain accurate records in the CRM and follow up with patients.

Job description

Digital Patient Experience Coordinator (Part-Time, Remote)

Are you passionate about wellness, tech-savvy, and love meaningful conversations? Join our team!

We’re looking for a Digital Patient Experience Coordinator to help bridge the gap between prospective patients and the care they need. In this flexible, part-time remote role, you'll primarily respond to incoming SMS inquiries and assist with light phone consultations when necessary.

This is not a traditional call center job. Instead, you’ll use a personalized, tech-enabled approach to understand patients’ health goals, build trust, and guide them toward their next step—whether that’s scheduling a call or providing additional information.

What You’ll Do:

Engage promptly with SMS inquiries and occasional phone calls
Hold consultative conversations to understand wellness goals and patient concerns
Coordinate appointments using tools like Calendly
Maintain accurate records in our CRM (training provided)
Foster relationships by showing empathy, curiosity, and professionalism
Follow up thoughtfully to encourage appointment scheduling

What You Bring: