German Speaking Customer Support for Online Marketplace Platform Department

Remote: 
Full Remote
Contract: 
Work from: 

Offer summary

Qualifications:

Fluency in German and English, both written and spoken., Experience in customer service roles, preferably in online marketplaces or e-commerce., Excellent communication skills with a focus on customer engagement., Strong analytical and problem-solving skills..

Key responsibilities:

  • Provide outstanding customer support to German-speaking users of the online marketplace platform.
  • Assist customers with inquiries related to account management, product listings, and transactional issues.
  • Document all customer interactions and feedback to contribute to service improvements.
  • Collaborate with cross-functional teams to ensure a seamless user experience.

Patrique Mercier Recruitment logo
Patrique Mercier Recruitment Human Resources, Staffing & Recruiting Small startup http://www.patriquemercierrecruitment.com/
2 - 10 Employees
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Job description

Patrique Mercier Recruitment PT is delighted to present a fantastic opportunity for a German Speaking Customer Support representative within the Online Marketplace Platform Department. Upholding our principle 'With a new dawn comes your Next Job!', we specialize in connecting dynamic individuals with exceptional roles across diverse industries. In this vital position, you will provide specialized support to German-speaking users of our online marketplace, helping them navigate the platform, resolve issues, and enhance their overall experience. If you have a passion for customer service and a strong understanding of online shopping environments, we invite you to join our team and make a meaningful impact.


Responsibilities
  • Provide outstanding customer support to German-speaking users of the online marketplace platform.
  • Assist customers with inquiries related to account management, product listings, and transactional issues.
  • Resolve customer complaints efficiently, ensuring high levels of satisfaction and loyalty.
  • Document all customer interactions and feedback to contribute to service improvements.
  • Collaborate with cross-functional teams to ensure a seamless user experience.
  • Stay informed about product updates and platform enhancements to provide accurate information to users.
  • Identify trends in customer issues and suggest process improvements to enhance service quality.

Requirements

  • Fluency in German and English, both written and spoken.
  • Experience in customer service roles, preferably within online marketplaces or e-commerce.
  • Excellent communication skills with a focus on customer engagement.
  • Strong analytical and problem-solving skills to address complex customer inquiries.
  • Familiarity with customer support systems and CRM tools is a plus.
  • Ability to work effectively in a remote setting and manage multiple tasks simultaneously.
  • A customer-oriented mindset and a passion for enhancing the online shopping experience.

Benefits

  • Performance bonus.
  • Transportation bonus.
  • Private health care benefits
  • 2 additional salaries per year.
  • Fully paid training by certified instructors
  • Private Health Insurance
  • Training & Development
  • Meal vouchers - Subsidized Meals

Required profile

Experience

Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
GermanEnglish
Check out the description to know which languages are mandatory.

Other Skills

  • Customer Service
  • Problem Solving
  • Analytical Skills
  • Communication
  • Multitasking
  • Time Management
  • Teamwork

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