Offer summary

Qualifications:

Fluency in German and English, both written and spoken., Experience in customer service roles, preferably in online marketplaces or e-commerce., Excellent communication skills with a focus on customer engagement., Strong analytical and problem-solving skills..

Key responsibilities:

Provide outstanding customer support to German-speaking users of the online marketplace platform.

Assist customers with inquiries related to account management, product listings, and transactional issues.

Document all customer interactions and feedback to contribute to service improvements.

Collaborate with cross-functional teams to ensure a seamless user experience.

Job description

Patrique Mercier Recruitment PT is delighted to present a fantastic opportunity for a German Speaking Customer Support representative within the Online Marketplace Platform Department. Upholding our principle 'With a new dawn comes your Next Job!', we specialize in connecting dynamic individuals with exceptional roles across diverse industries. In this vital position, you will provide specialized support to German-speaking users of our online marketplace, helping them navigate the platform, resolve issues, and enhance their overall experience. If you have a passion for customer service and a strong understanding of online shopping environments, we invite you to join our team and make a meaningful impact.

Responsibilities

Provide outstanding customer support to German-speaking users of the online marketplace platform.
Assist customers with inquiries related to account management, product listings, and transactional issues.
Resolve customer complaints efficiently, ensuring high levels of satisfaction and loyalty.
Document all customer interactions and feedback to contribute to service improvements.
Collaborate with cross-functional teams to ensure a seamless user experience.
Stay informed about product updates and platform enhancements to provide accurate information to users.
Identify trends in customer issues and suggest process improvements to enhance service quality.

Requirements

Fluency in German and English, both written and spoken.
Experience in customer service roles, preferably within online marketplaces or e-commerce.
Excellent communication skills with a focus on customer engagement.
Strong analytical and problem-solving skills to address complex customer inquiries.
Familiarity with customer support systems and CRM tools is a plus.
Ability to work effectively in a remote setting and manage multiple tasks simultaneously.
A customer-oriented mindset and a passion for enhancing the online shopping experience.

Benefits