Offer summary

Qualifications:

Fluency in German and English, both written and spoken., Experience in customer service, preferably in the music or entertainment sector., Strong communication and interpersonal skills focused on customer satisfaction., Familiarity with customer support software and a passion for music..

Key responsibilities:

Provide exceptional customer support to German-speaking users of the music streaming platform.

Assist customers with inquiries related to account management, subscriptions, and technical issues.

Resolve customer complaints and document interactions for improved service.

Collaborate with internal teams to ensure consistent service and stay informed about music trends.

Job description

Patrique Mercier Recruitment PT is excited to present a fantastic career opportunity for a German Speaking Customer Support representative in the Music Streaming Platform Department. Embracing our motto 'With a new dawn comes your Next Job!', we specialize in connecting talented professionals with leading companies across diverse sectors, including music, technology, and entertainment. In this essential role, you will provide outstanding support to German-speaking customers, assisting them with inquiries related to our client’s music streaming services and ensuring an enjoyable user experience. If you are passionate about music and customer service, this is an excellent opportunity for you to combine both!

Responsibilities

Provide exceptional customer support to German-speaking users of the music streaming platform.
Assist customers with inquiries related to account management, subscriptions, and technical issues.
Resolve customer complaints and feedback in a timely and effective manner.
Document customer interactions and provide insights for improved support and service.
Collaborate with internal teams to ensure consistent service and address user concerns.
Stay informed about music trends and platform updates to offer knowledgeable support.
Engage with the community by promoting new features and services to enhance user experience.

Requirements

Fluency in German and English, both written and spoken.
Experience in customer service, particularly in the music or entertainment sector is preferred.
Strong communication and interpersonal skills with a focus on customer satisfaction.
Ability to handle complex situations and resolve issues professionally.
Familiarity with customer support software and tools is an advantage.
Passion for music and a good understanding of music streaming services.
Ability to work efficiently in a remote environment while staying organized and self-motivated.

Benefits