Offer summary

Qualifications:

Fluency in Italian and English, both written and spoken., Experience in customer service or support roles, preferably in a virtual environment., Excellent communication skills with a strong customer-focused approach., Strong problem-solving abilities and familiarity with customer support software..

Key responsibilities:

Provide exceptional customer support to Italian-speaking clients.

Assist clients with inquiries regarding virtual assistant services.

Resolve customer issues efficiently while maintaining high satisfaction levels.

Document customer interactions to facilitate continuous improvement in service delivery.

Job description

Patrique Mercier Recruitment PT is excited to present an outstanding opportunity for an Italian Speaking Customer Support representative for our Virtual Assistant Department. Emphasizing our motto 'With a new dawn comes your Next Job!', we are committed to connecting talented professionals with fulfilling career paths in various sectors, including business services and technology. In this role, you will provide top-notch support to Italian-speaking clients, assisting them with their inquiries and ensuring they receive high-quality virtual assistance tailored to their needs. If you are passionate about customer service and eager to make an impact in a dynamic virtual environment, we invite you to apply!

Responsibilities

Provide exceptional customer support to Italian-speaking clients within the Virtual Assistant Department.
Assist clients with inquiries regarding virtual assistant services and offerings.
Resolve customer issues and complaints efficiently while maintaining a high level of satisfaction.
Document customer interactions and feedback to facilitate continuous improvement in service delivery.
Work closely with virtual assistants to ensure alignment in addressing client needs.
Stay updated on service offerings and process improvements to provide the best support possible.
Foster positive relationships with clients to enhance their overall experience with our services.

Requirements

Fluency in Italian and English, both written and spoken.
Experience in customer service or support roles, preferably in a virtual or remote environment.
Excellent communication skills with a strong customer-focused approach.
Strong problem-solving abilities and the capability to handle challenging situations.
Familiarity with customer support software and virtual assistant tools is an asset.
Ability to work effectively in a remote setting, managing time and priorities diligently.
A proactive attitude and a genuine desire to assist clients in achieving their goals.

Benefits