Offer summary

Qualifications:

Fluency in Italian and strong English communication skills, both written and spoken., Prior experience in customer service, preferably in an e-commerce or retail setting., Strong problem-solving skills with a customer-centric approach., Excellent communication and interpersonal skills..

Key responsibilities:

Provide exceptional customer support in Italian, handling inquiries about orders, products, and account issues efficiently.

Resolve customer complaints and technical issues, ensuring satisfactory resolutions.

Maintain comprehensive records of customer interactions in the CRM system.

Engage proactively with customers through various channels to enhance their shopping experience.

Job description

Patrique Mercier Recruitment PT is pleased to announce an exciting opportunity for an Italian Speaking Customer Service Representative for the Online Shopping Platforms Department. In this role, you will be the essential link between customers and a thriving e-commerce environment, providing top-notch support to Italian-speaking clients. You will assist customers with their inquiries regarding products, order statuses, and account management, ensuring they have a seamless shopping experience. If you are passionate about online shopping and have a strong dedication to customer service, we invite you to apply for this rewarding position.

Key Responsibilities

Provide exceptional customer support in Italian, handling inquiries about orders, products, and account issues efficiently.
Resolve customer complaints and technical issues, ensuring a satisfactory resolution that promotes customer loyalty.
Maintain comprehensive records of customer interactions, documenting inquiries and responses in the CRM system.
Work collaboratively with other teams, such as logistics and technical support, to ensure smooth order processing and issue resolution.
Stay informed about the latest products, promotions, and policies to offer accurate and relevant information to customers.
Engage proactively with customers through various channels, including phone, email, and chat, to enhance their shopping experience.
Participate in ongoing training programs to improve your product knowledge and customer service skills.

Requirements

Fluency in Italian and strong English communication skills, both written and spoken.
Prior experience in customer service, preferably in an e-commerce or retail setting, is a plus.
Strong problem-solving skills with a customer-centric approach to service delivery.
Excellent communication and interpersonal skills, facilitating effective interactions with customers.
Able to work efficiently in a fast-paced, remote environment, juggling multiple tasks as needed.
Attention to detail and organizational skills for accurate record-keeping of customer inquiries and interactions.
A genuine enthusiasm for online shopping and a commitment to delivering high-quality customer support.

Benefits