Italian Speaking Customer Service for Home Improvement & DIY Tools Department

Remote: 
Full Remote
Contract: 
Work from: 

Offer summary

Qualifications:

Fluency in Italian and strong communication skills in English, both written and spoken., Previous experience in customer service, preferably in retail or home improvement sectors., Exceptional problem-solving skills and strong interpersonal abilities., Genuine interest in home improvement and DIY projects..

Key responsibilities:

  • Provide top-notch customer support in Italian for home improvement and DIY tools inquiries.
  • Resolve customer complaints swiftly and effectively to ensure satisfaction.
  • Maintain thorough documentation of customer interactions within the CRM system.
  • Collaborate with internal teams to ensure accurate product information and assist with order fulfillment issues.

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Patrique Mercier Recruitment Human Resources, Staffing & Recruiting Small startup http://www.patriquemercierrecruitment.com/
2 - 10 Employees
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Job description

Patrique Mercier Recruitment PT is thrilled to announce an exciting opportunity for an Italian Speaking Customer Service Representative for the Home Improvement & DIY Tools Department. In this role, you will be essential in assisting Italian-speaking customers by providing exceptional service, support, and advice related to a diverse range of home improvement products and tools. This position is perfect for individuals who have a passion for DIY projects and are eager to help customers achieve their home improvement goals. Join a supportive team that values your contributions and offers opportunities for professional growth!


Key Responsibilities
  • Provide top-notch customer support in Italian, addressing inquiries and providing assistance related to home improvement and DIY tools.
  • Resolve customer complaints swiftly and effectively, ensuring that all customers receive a satisfying resolution.
  • Maintain thorough documentation of customer interactions, tracking inquiries and resolutions within the CRM system.
  • Collaborate with internal teams to ensure product information is accurate and assist with order fulfillment issues.
  • Stay informed about the latest products, tools, and trends in the home improvement industry to provide knowledgeable support to customers.
  • Proactively engage with customers through various channels to enhance their shopping experience and build loyalty.
  • Participate in ongoing training to expand your knowledge and skills related to customer service and home improvement products.

Requirements

  • Fluency in Italian and strong communication skills in English, both written and spoken, are essential.
  • Previous experience in customer service is preferred, especially in retail or home improvement sectors.
  • Exceptional problem-solving skills with a focus on serving customers effectively.
  • Strong communication and interpersonal skills, enabling effective interaction with customers.
  • Able to adapt to a remote work environment and manage multiple tasks efficiently.
  • Attention to detail and strong organizational skills for maintaining accurate records.
  • A genuine interest in home improvement and DIY projects will be beneficial for this role.

Benefits

    • Performance bonus.
    • Transportation bonus.
    • Private health care benefits
    • 2 additional salaries per year.
    • Fully paid training by certified instructors

Required profile

Experience

Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
ItalianEnglish
Check out the description to know which languages are mandatory.

Other Skills

  • Customer Service
  • Social Skills
  • Communication
  • Problem Solving
  • Organizational Skills
  • Detail Oriented

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