Italian Speaking Customer Service for Home Improvement & DIY Tools Department

Patrique Mercier Recruitment PT is thrilled to announce an exciting opportunity for an Italian Speaking Customer Service Representative for the Home Improvement & DIY Tools Department. In this role, you will be essential in assisting Italian-speaking customers by providing exceptional service, support, and advice related to a diverse range of home improvement products and tools. This position is perfect for individuals who have a passion for DIY projects and are eager to help customers achieve their home improvement goals. Join a supportive team that values your contributions and offers opportunities for professional growth!

Key Responsibilities

• Provide top-notch customer support in Italian, addressing inquiries and providing assistance related to home improvement and DIY tools.
• Resolve customer complaints swiftly and effectively, ensuring that all customers receive a satisfying resolution.
• Maintain thorough documentation of customer interactions, tracking inquiries and resolutions within the CRM system.
• Collaborate with internal teams to ensure product information is accurate and assist with order fulfillment issues.
• Stay informed about the latest products, tools, and trends in the home improvement industry to provide knowledgeable support to customers.
• Proactively engage with customers through various channels to enhance their shopping experience and build loyalty.
• Participate in ongoing training to expand your knowledge and skills related to customer service and home improvement products.

Requirements

• Fluency in Italian and strong communication skills in English, both written and spoken, are essential.
• Previous experience in customer service is preferred, especially in retail or home improvement sectors.
• Exceptional problem-solving skills with a focus on serving customers effectively.
• Strong communication and interpersonal skills, enabling effective interaction with customers.
• Able to adapt to a remote work environment and manage multiple tasks efficiently.
• Attention to detail and strong organizational skills for maintaining accurate records.
• A genuine interest in home improvement and DIY projects will be beneficial for this role.

Benefits

• Performance bonus.
• Transportation bonus.
• Private health care benefits
• 2 additional salaries per year.
• Fully paid training by certified instructors