Offer summary

Qualifications:

Fluency in Italian and English, both written and spoken., Experience in customer service or support roles, preferably in online platforms or e-commerce., Strong communication skills with a focus on customer experience., Problem-solving abilities and a proactive approach to resolving issues..

Key responsibilities:

Deliver exceptional customer support to Italian-speaking users of the online auction platform.

Assist customers with inquiries regarding auction listings, bidding processes, and platform features.

Resolve complaints and technical issues promptly while ensuring user satisfaction.

Maintain clear and accurate documentation of customer interactions.

Job description

Patrique Mercier Recruitment PT is excited to offer a fantastic opportunity for an Italian Speaking Customer Support representative for an Online Auction & Bidding Platform. Guided by our motto 'With a new dawn comes your Next Job!', we are committed to connecting skilled professionals with leading roles in diverse sectors, including technology and e-commerce. In this role, you will assist Italian-speaking users of the auction platform, providing support and guidance related to their inquiries about bidding processes, account management, and resolving any issues that may arise. If you are enthusiastic about customer service and want to be part of an innovative platform that connects buyers and sellers around the world, we would love to see you apply!

Responsibilities

Deliver exceptional customer support to Italian-speaking users of the online auction platform.
Assist customers with inquiries regarding auction listings, bidding processes, and platform features.
Resolve complaints and technical issues promptly while ensuring user satisfaction.
Maintain clear and accurate documentation of customer interactions.
Work with operational teams to address user feedback and improve platform functionality.
Stay up to date on platform offerings and updates to provide accurate support.
Encourage a positive community among users by fostering engagement and assisting with queries.

Requirements

Fluency in Italian and English, both written and spoken.
Experience in customer service or support roles, preferably within online platforms or e-commerce.
Strong communication skills with a focus on customer experience.
Problem-solving abilities and a proactive approach to resolving issues.
Familiarity with customer support tools and ticketing systems is a plus.
Ability to work independently and manage time effectively in a remote setting.
A positive attitude and a passion for helping users succeed in using the auction platform.

Benefits