Offer summary

Qualifications:

Fluency in Spanish and English, both written and spoken., Experience in customer service roles, preferably in healthcare or pharmacy settings., Strong communication skills and a commitment to patient care., Excellent problem-solving abilities and familiarity with customer support tools..

Key responsibilities:

Provide exceptional customer support to Spanish-speaking clients regarding pharmacy and telemedicine services.

Assist customers with inquiries about medication orders and telehealth appointments.

Resolve customer issues efficiently and document interactions for service improvement.

Collaborate with healthcare professionals to ensure accurate information is provided to clients.

Job description

Patrique Mercier Recruitment PT is excited to present a rewarding opportunity for a Spanish Speaking Customer Support representative for the Online Pharmacy & Telemedicine Department. In line with our commitment that 'With a new dawn comes your Next Job!', we are dedicated to connecting skilled professionals with innovative companies transforming the healthcare landscape. In this role, you will provide specialized support to Spanish-speaking customers, helping them navigate our pharmacy services and telemedicine offerings. If you have a passion for healthcare and customer service, and wish to contribute positively to the well-being of clients, we invite you to be part of our team!

Responsibilities

Provide exceptional customer support to Spanish-speaking clients regarding online pharmacy and telemedicine services.
Assist customers with inquiries about medication orders, prescriptions, and telehealth appointments.
Resolve customer issues efficiently and professionally, ensuring a positive experience.
Document customer interactions and feedback to continuously improve service delivery.
Collaborate with healthcare professionals to ensure accurate information is provided to clients.
Stay updated on pharmacy products, services, and telemedicine capabilities to offer informed assistance.
Encourage a supportive environment by educating clients about available healthcare resources.

Requirements

Fluency in Spanish and English, both written and spoken.
Experience in customer service roles, preferably in healthcare, telemedicine, or pharmacy settings.
Strong communication skills and a commitment to patient care and satisfaction.
Excellent problem-solving abilities and the capacity to handle sensitive situations professionally.
Familiarity with customer support tools, healthcare applications, and pharmacy software is advantageous.
Ability to work independently in a remote environment while effectively managing time.
A genuine passion for improving healthcare access and supporting clients in their health journeys.

Benefits