Offer summary

Qualifications:

Fluency in Spanish and English, both written and spoken., Experience in customer service roles, especially in online platforms or freelance environments., Excellent communication skills with a customer-focused attitude., Strong problem-solving abilities and familiarity with customer support tools..

Key responsibilities:

Provide exceptional customer support to Spanish-speaking users of virtual job and freelance platforms.

Assist users with inquiries regarding platform features, account issues, and job opportunities.

Resolve user complaints and document interactions to improve service delivery.

Collaborate with product and development teams to ensure accurate information is provided to users.

Job description

Patrique Mercier Recruitment PT is excited to present a rewarding opportunity for a Spanish Speaking Customer Support representative for our Virtual Job & Freelance Platforms Department. With our motto 'With a new dawn comes your Next Job!', we are dedicated to connecting talented professionals with dynamic career paths across a variety of sectors. In this role, you will be instrumental in supporting Spanish-speaking users of virtual job and freelance platforms, assisting them with their inquiries and enhancing their overall user experience. If you have a passion for helping others navigate the freelance landscape and enjoy working in a fast-paced digital environment, we encourage you to join our team!

Responsibilities

Provide exceptional customer support to Spanish-speaking users of virtual job and freelance platforms.
Assist users with inquiries regarding platform features, account issues, and job opportunities.
Resolve user complaints and issues promptly, ensuring a positive user experience.
Document user interactions and feedback to help drive improvements in service delivery.
Collaborate closely with product and development teams to provide users with accurate information.
Stay updated on platform developments and industry trends to enhance support knowledge.
Encourage community engagement and a positive atmosphere among users on the platform.

Requirements

Fluency in Spanish and English, both written and spoken.
Experience in customer service roles, particularly in online platforms or freelance environments.
Excellent communication skills and a customer-focused attitude.
Strong problem-solving abilities and the capability to handle various user scenarios.
Familiarity with customer support tools and digital communication platforms is a plus.
Ability to work effectively in a remote team setting and manage time efficiently.
A passion for helping users succeed in their freelance careers and a proactive approach to problem-solving.

Benefits