Offer summary

Qualifications:

Fluency in Spanish and English, both written and spoken., Experience in customer service, especially in virtual assistant or remote support environments., Excellent communication and interpersonal skills focused on client satisfaction., Strong problem-solving skills and ability to manage multiple client requests simultaneously..

Key responsibilities:

Provide exceptional customer support to Spanish-speaking clients utilizing virtual assistant services.

Assist clients with inquiries regarding service offerings, project management, and team coordination.

Effectively manage and resolve customer complaints to ensure positive experiences.

Collaborate with virtual assistants and other support teams to meet client needs efficiently.

Job description

Patrique Mercier Recruitment PT is excited to present a fantastic opportunity for a Spanish Speaking Customer Support representative within our Virtual Assistant Department. Upholding our motto 'With a new dawn comes your Next Job!', we specialize in helping candidates connect with rewarding job opportunities that match their skills and aspirations. In this role, you will provide valuable support to Spanish-speaking clients who require assistance from virtual assistants, addressing their inquiries and ensuring they receive the highest level of service. This position offers a unique chance to be part of a dynamic team dedicated to enhancing client satisfaction through personalized support.

Responsibilities

Provide exceptional customer support to Spanish-speaking clients utilizing virtual assistant services.
Assist clients with inquiries regarding service offerings, project management, and team coordination.
Effectively manage and resolve customer complaints and issues to ensure positive experiences.
Maintain accurate records of client interactions and feedback for service improvement.
Collaborate with virtual assistants and other support teams to meet client needs efficiently.
Stay updated on virtual assistant tools and best practices to provide informed assistance to clients.
Encourage a collaborative environment by fostering open communication with clients and internal teams.

Requirements

Fluency in Spanish and English, both written and spoken.
Experience in customer service, particularly in virtual assistant or remote support environments.
Excellent communication and interpersonal skills with a strong focus on client satisfaction.
Strong problem-solving skills and the ability to manage multiple client requests simultaneously.
Familiarity with virtual assistant tools and customer support software is a plus.
Ability to work independently and effectively within a remote team setting.
A genuine desire to help others and a commitment to delivering high-quality service.

Benefits