Offer summary

Qualifications:

Fluency in Italian and English, both written and spoken., Experience in customer service roles, especially in e-commerce or online marketplaces., Strong communication and interpersonal skills for effective customer service., Familiarity with customer support tools and a passion for online platforms..

Key responsibilities:

Provide outstanding customer support to Italian-speaking users of the online marketplace.

Assist customers with inquiries related to account management and product listings.

Resolve customer complaints promptly to ensure high satisfaction levels.

Document customer interactions to improve service and collaborate with teams for platform enhancement.

Job description

Patrique Mercier Recruitment PT is excited to offer an excellent opportunity for an Italian Speaking Customer Support representative for the Online Marketplace Platform Department. With our mission encapsulated in the phrase 'With a new dawn comes your Next Job!', we pride ourselves on connecting skilled individuals with thriving companies across various industries, including e-commerce and digital platforms. In this key role, you will provide top-notch support to Italian-speaking users of the online marketplace, assisting them with inquiries and ensuring an exceptional customer experience. If you have a passion for online platforms and customer service, we invite you to join our dedicated team!

Responsibilities

Provide outstanding customer support to Italian-speaking users of the online marketplace platform.
Assist customers with inquiries related to account management, product listings, and marketplace policies.
Resolve customer complaints and issues promptly, ensuring a high level of satisfaction.
Document customer interactions and feedback to improve service and customer experience.
Collaborate with cross-functional teams to address user concerns and share insights for platform enhancement.
Stay updated on changes to policies, features, and functionalities of the platform to provide accurate support.
Promote a customer-first approach and contribute to a positive community environment within the platform.

Requirements

Fluency in Italian and English, both written and spoken.
Experience in customer service roles, particularly in e-commerce or online marketplace environments.
Strong communication and interpersonal skills, focused on serving customers effectively.
Proven ability to handle customer issues with patience and efficiency.
Familiarity with customer support tools and platforms is an advantage.
Ability to work collaboratively in a fast-paced, remote environment.
A genuine enthusiasm for online marketplaces and a commitment to enhancing customer experiences.

Benefits