Offer summary

Qualifications:

Fluency in Italian and English, both written and spoken., Previous experience in customer service roles, preferably in technology or entertainment., Strong communication and interpersonal skills focused on customer satisfaction., Excellent problem-solving abilities and familiarity with customer support software..

Key responsibilities:

Provide engaging and professional customer support to Italian-speaking users.

Assist customers with inquiries about account management and app features.

Resolve technical problems and document customer interactions for quality assurance.

Collaborate with technical teams to improve platform functionalities and stay updated on trends.

Job description

Patrique Mercier Recruitment PT is excited to present a fantastic opportunity for an Italian Speaking Customer Support representative specializing in the Music Streaming Platform Department. Guided by our motto 'With a new dawn comes your Next Job!', we are devoted to connecting skilled professionals with leading companies in the digital and entertainment sectors. In this role, you will support Italian-speaking customers, helping them navigate the music streaming platform, resolve technical issues, and enhance their overall user experience. If you are passionate about music and customer service, and you wish to join a dynamic team dedicated to delivering top-notch support, we welcome your application!

Responsibilities

Provide engaging and professional customer support to Italian-speaking users of the music streaming platform.
Assist customers with inquiries about account management, subscriptions, and app features.
Resolve technical problems and customer complaints efficiently and effectively.
Document customer interactions and feedback for quality assurance and service improvement.
Collaborate with technical teams to relay issues and improve platform functionalities.
Stay updated on music streaming trends and platform changes to deliver informed support.
Promote a vibrant community by encouraging user engagement and providing helpful resources.

Requirements

Fluency in Italian and English, both written and spoken.
Previous experience in customer service roles, preferably within the technology or entertainment industry.
Strong communication and interpersonal skills, with a focus on customer satisfaction.
Excellent problem-solving abilities and knowledge of common technical issues in streaming platforms.
Familiarity with customer support software and ticketing systems is a plus.
Ability to work independently in a fast-paced, remote work environment.
A genuine enthusiasm for music and a commitment to providing excellent customer service.

Benefits