Offer summary

Qualifications:

Fluency in Italian and English, both written and spoken., Experience in customer support roles, particularly in financial services or banking., Strong communication skills with a customer-focused mindset., Ability to handle sensitive financial information with discretion..

Key responsibilities:

Provide top-notch customer support to Italian-speaking clients using mobile banking services.

Assist customers with inquiries related to account management and transaction issues.

Resolve customer complaints effectively to ensure satisfaction and retention.

Keep detailed records of interactions and support cases in the CRM system.

Job description

Patrique Mercier Recruitment PT is excited to present an exceptional opportunity for an Italian Speaking Customer Support representative in the Mobile Banking Services Department. Guided by our mission 'With a new dawn comes your Next Job!', we are committed to connecting talented professionals with fulfilling roles in the finance and technology sectors. In this role, you will provide dedicated support to Italian-speaking customers utilizing mobile banking services, ensuring they receive clear guidance and assistance for all their inquiries and issues. If you have a passion for customer service and are eager to make an impact in the fintech industry, we encourage you to join our team!

Responsibilities

Provide top-notch customer support to Italian-speaking clients using mobile banking services.
Assist customers with inquiries related to account management, transaction issues, and banking features.
Resolve customer complaints effectively and efficiently to ensure satisfaction and retention.
Keep detailed records of interactions and support cases in the CRM system.
Collaborate with other departments to provide comprehensive solutions and enhancements.
Stay up-to-date with mobile banking products and services to offer informed assistance.
Gather and relay customer feedback to improve service delivery and product offerings.

Requirements

Fluency in Italian and English, both written and spoken.
Experience in customer support roles, particularly within financial services or banking.
Strong communication skills combined with a customer-focused mindset.
Ability to handle sensitive financial information with discretion and professionalism.
Familiarity with mobile banking platforms and financial software is a plus.
Excellent problem-solving skills and a proactive approach to resolving issues.
Ability to work independently in a fast-paced remote environment while managing multiple tasks.

Benefits