Offer summary

Qualifications:

Fluency in Spanish and English, both written and spoken., Experience in customer service, preferably in retail or e-commerce., Strong communication and problem-solving skills., A passion for books and reading, with enthusiasm for customer support..

Key responsibilities:

Provide exceptional customer support to Spanish-speaking clients.

Assist with inquiries related to book orders, account issues, and delivery information.

Resolve complaints and document customer interactions for service improvements.

Collaborate with team members to enhance the customer experience.

Job description

Patrique Mercier Recruitment PT is excited to present a fantastic opportunity for a Spanish Speaking Customer Support representative for our Online Bookstore Department. Embracing our philosophy of 'With a new dawn comes your Next Job!', we are committed to connecting talented professionals with rewarding roles within innovative companies. In this role, you will provide dedicated support to Spanish-speaking customers engaging with our online bookstore, assisting them with inquiries regarding book availability, orders, and account management. If you have a passion for literature and a talent for customer service, we invite you to join our dynamic team!

Responsibilities

Provide exceptional customer support to Spanish-speaking clients of the Online Bookstore.
Assist customers with inquiries related to book orders, account issues, and delivery information.
Resolve complaints and queries in a timely and professional manner, ensuring customer satisfaction.
Document customer interactions and feedback to aid in service improvements.
Collaborate with team members to enhance the customer experience and address common issues.
Stay current with product offerings, promotions, and company policies related to the online bookstore.
Engage with customers in a friendly manner, promoting a love for reading and a positive shopping experience.

Requirements

Fluency in Spanish and English, both written and spoken.
Experience in customer service, ideally in the retail or e-commerce sector.
Strong communication skills with a focus on customer satisfaction and support.
Proficient problem-solving skills and the ability to manage multiple tasks efficiently.
Familiarity with customer support tools and e-commerce platforms is a plus.
Ability to work independently in a remote setting while maintaining productivity.
A passion for books and reading, along with a genuine enthusiasm for helping customers.

Benefits