Spanish Speaking Customer Service for Online Learning & EdTech Department

Patrique Mercier Recruitment PT is excited to present a wonderful opportunity for a Spanish Speaking Customer Service Representative within the Online Learning and EdTech Department. In this role, you will be an integral part of a company that is committed to transforming education through innovative technology. You will assist Spanish-speaking customers with their inquiries related to online learning platforms, courses, and educational tools, ensuring they have a seamless and enriching experience. If you are passionate about education and customer service, and you are looking for a role that allows you to make a positive impact, we encourage you to apply!

Key Responsibilities

• Provide exceptional customer support in Spanish, addressing inquiries related to online learning platforms and educational resources.
• Assist customers with technical issues, course information, and account management to ensure their satisfaction.
• Maintain accurate records of customer interactions, documenting issues and resolutions in the CRM system.
• Collaborate with internal teams to resolve complex inquiries and improve overall customer experience.
• Stay informed about the latest educational trends, course offerings, and platform updates to provide current and relevant information to customers.
• Engage proactively with customers to understand their needs and provide tailored support.
• Participate in ongoing training and development to enhance product knowledge and customer service skills.

Requirements

• Fluency in Spanish with strong proficiency in English, both written and spoken, is essential.
• Previous experience in customer service, particularly within the education or technology sector, is highly desirable.
• Strong analytical and problem-solving skills with a focus on customer satisfaction.
• Excellent communication skills, enabling effective interaction with diverse customers.
• Able to manage multiple inquiries and prioritize effectively in a remote work environment.
• Attention to detail and organizational skills for maintaining accurate customer records.
• A genuine interest in online learning and educational technology will be beneficial.

Benefits

• Performance bonus.
• Transportation bonus.
• Private health care benefits
• 2 additional salaries per year.
• Fully paid training by certified instructors