Offer summary

Qualifications:

Fluency in Spanish and English, both written and spoken., Experience in customer service roles, preferably in online marketplace or e-commerce environments., Strong communication skills with a customer-centric mentality., Excellent problem-solving skills and familiarity with customer support technologies..

Key responsibilities:

Provide high-quality customer support to Spanish-speaking users of the online marketplace platform.

Assist customers with inquiries related to platform usage, account management, and transactions.

Document all customer interactions and feedback to inform service improvements.

Collaborate with other departments to facilitate efficient problem resolution.

Job description

Patrique Mercier Recruitment PT is excited to offer a fantastic opportunity for a Spanish Speaking Customer Support representative for the Online Marketplace Platform Department. With our commitment to 'With a new dawn comes your Next Job!', we focus on connecting talented individuals with reputable companies, enriching customer service experiences across various industries. In this role, you will provide outstanding support to Spanish-speaking users of the online marketplace platform, helping them navigate the system, resolve inquiries, and enhance their overall user experience. If you're enthusiastic about empowering others and joining a dynamic team, we invite you to apply!

Responsibilities

Provide high-quality customer support to Spanish-speaking users of the online marketplace platform.
Assist customers with inquiries related to platform usage, account management, and transaction assistance.
Effectively resolve customer issues and concerns to ensure high satisfaction levels.
Document all customer interactions and feedback to inform service improvements.
Collaborate with other departments to facilitate efficient problem resolution.
Stay updated on platform functionalities and changes to deliver accurate support.
Encourage a user-friendly atmosphere by engaging positively with customers.

Requirements

Fluency in Spanish and English, both written and spoken.
Experience in customer service roles, preferably in online marketplace or e-commerce environments.
Strong communication skills with a strong customer-centric mentality.
Excellent problem-solving skills and the ability to handle varied customer inquiries.
Familiarity with customer support technologies and online platforms is a plus.
Ability to work independently and manage time effectively in a remote environment.
A passion for fostering positive customer experiences and supporting community engagement.

Benefits