Offer summary

Qualifications:

Fluency in Spanish and English, both written and spoken., Experience in customer service roles, preferably in the financial services or mobile banking industry., Excellent communication and listening skills with a strong customer focus., Proficient problem-solving skills and familiarity with mobile banking applications..

Key responsibilities:

Deliver high-quality customer support to Spanish-speaking clients using mobile banking services.

Assist customers with inquiries regarding account management, transactions, and mobile app functionalities.

Resolve customer issues and complaints in a timely and effective manner.

Document all customer interactions accurately in the system to ensure a comprehensive service history.

Job description

Patrique Mercier Recruitment PT is excited to offer a unique opportunity for a Spanish Speaking Customer Support representative within the Mobile Banking Services Department. Guided by our motto 'With a new dawn comes your Next Job!', we specialize in connecting talented individuals with dynamic career opportunities across a variety of industries. In this role, you will provide exceptional support to Spanish-speaking customers, helping them navigate mobile banking services, answer queries, and resolve issues efficiently. This position is perfect for those looking to make a significant impact in the financial services sector while providing top-notch customer service. Join us and be part of a team that values innovation and customer satisfaction!

Responsibilities

Deliver high-quality customer support to Spanish-speaking clients using mobile banking services.
Assist customers with inquiries regarding account management, transactions, and mobile app functionalities.
Resolve customer issues and complaints in a timely and effective manner, ensuring a positive experience.
Document all customer interactions accurately in the system to ensure a comprehensive service history.
Collaborate with the banking team to provide feedback on customer insights and service improvement opportunities.
Stay updated on mobile banking products, services, and policies to provide informed support.
Encourage customers to utilize banking features and promote financial literacy.

Requirements

Fluency in Spanish and English, both written and spoken.
Experience in customer service roles, preferably in the financial services or mobile banking industry.
Excellent communication and listening skills with a strong customer focus.
Proficient problem-solving skills, capable of addressing customer concerns effectively.
Familiarity with mobile banking applications and related technologies is a plus.
Ability to work independently in a remote environment and manage time efficiently.
Enthusiasm for helping customers achieve financial success and satisfaction.

Benefits