Offer summary

Qualifications:

Fluency in German (both spoken and written) is essential., Strong customer service and communication skills are required., Previous experience in customer service, especially related to fitness or sports, is advantageous., Genuine interest in fitness, wellness, and sports products is a plus..

Key responsibilities:

Deliver high-quality customer service through phone, email, and chat communications in German.

Assist customers with inquiries about fitness and sports equipment products.

Resolve customer complaints effectively while maintaining professionalism and empathy.

Document customer interactions and solutions accurately in the CRM system.

Job description

Patrique Mercier Recruitment is a leading recruitment agency focused on connecting candidates with outstanding job opportunities across Greece. We are currently looking for a German Speaking Customer Service representative to join the Fitness & Sports Equipment Department of a renowned company. This role is perfect for individuals who are passionate about fitness and sports, and who enjoy helping customers achieve their wellness goals. As a customer service representative, you will assist German-speaking clients with inquiries regarding fitness products, troubleshooting equipment issues, and providing exceptional customer support. Your ability to communicate effectively in German will be essential in fostering positive relationships with our clients. If you are enthusiastic about fitness and want to make a difference in people's lives, we invite you to apply!

Responsibilities

Deliver high-quality customer service through phone, email, and chat communications in German.
Assist customers with inquiries about fitness and sports equipment products.
Resolve customer complaints effectively while maintaining professionalism and empathy.
Provide guidance on product usage, maintenance, and troubleshooting techniques.
Document customer interactions and solutions accurately in the CRM system.
Work closely with team members to improve service delivery and client satisfaction.
Stay informed about industry trends and product offerings in the fitness sector.

Requirements

Fluency in German (both spoken and written) is essential.
Strong customer service and communication skills.
Previous experience in customer service, especially related to fitness or sports, is advantageous.
Excellent problem-solving skills and a proactive approach to customer satisfaction.
Ability to work both independently and collaboratively within a team.
Genuine interest in fitness, wellness, and sports products is a plus.
Proficient in using digital tools and customer management software.

Benefits