Customer Service
Offer summary
Qualifications:
Education: 10th, 12th, Diploma, Graduates, or Post Graduates with 0-3 years of experience., Excellent verbal and written communication skills in English, Hindi, and a regional language (Kannada/Telugu/Tamil)., Proficient in MS-Office (Excel, Word) and possess good interpersonal, numerical, and analytical abilities., Flexible for day shifts and comfortable working 6 days a week..Key responsibilities:
- Act as a relationship manager for paid customers of No Broker.
- Build sustainable relationships and trust with customer accounts through open communication.
- Identify and assess customer needs, assisting them in finding the right tenant or house.
- Handle outbound and inbound calls, providing updates and negotiating on behalf of customers.
Job description
Location: Pan India
Type : Work From
Home
Salary Range: 12,000-14000 (In hand) + 2,000 (net allowance ) + incentives
Qualification / Education and other Requirements:
Education- Any 10th
, 12th and Diploma, Graduates, Post Graduates. (with 0-3 years of exp.)
Excellent verbal and written communication.
Good Interpersonal skills, numerical and analytical ability.
Decision making skills.
Language required: English, Hindi, Kannada OR English, Hindi, Telugu OR
English, Kannada, Tamil.
Proficient in MS-Office (Excel, Word).
Should be flexible for day shift- (9-hour of login between 8 AM - 10 PM).
Comfortable with working 6 days a week and the week off will be on weekday.
**Laptop with webcam, good speed Internet connection and power backup is a must**
About the company
NoBroker.com is the world's largest C2C marketplace in online real estate. No Broker is the 37th
Indian Startup to have entered the Unicorn club in 2021.
For more Information, PFB Company Link for your reference.
httpd:// www.nobroker.in/
No-broker is the first prop-tech real estate startup, which has raised $5 million in funding from
We are looking forward to associating with you in terms of our requirements at No Broker.
Role and Responsibility Customer Service Expert L-1
Act as relationship manager for the Paid customers of No Broker.
Build sustainable relationships and trust with customer accounts through
open and interactive communication.
Identify and assess customers needs.
Service customer in finding the right tenant / house as per the requirement of customer.
Dial outbound and attend inbound calls of customer and leads.
Use internal tools and methods to provide best possible service to the customer.
Negotiate with leads on behalf of customer.
Keep customer up-to date on the progress of his account.
Follow communication procedures, guidelines and policies.
Go extra mile to provide excellent customer service.
About Training- Training will be provided for initial few days for an employee to understand end to
end process.
Salary
12000 - 14000 INR (Per Month)
Required profile
Experience
Other Skills
- Customer Service
- Decision Making
- Communication
- Analytical Skills
- Microsoft Office
- Social Skills
- Teamwork
- Physical Flexibility
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