Offer summary

Qualifications:

High School Diploma or GED is required., Proficiency in Microsoft Word, Excel, Outlook, and Google is necessary., Strong organizational and communication skills are essential., Experience with reservation systems like Kapture is a plus..

Key responsibilities:

Coordinate and manage group sales activities, including proposals and bookings.

Communicate with group leaders via phone and email to meet their needs.

Prepare reports such as invoicing, manifests, and weekly summaries for management.

Handle group check-out processes, including final payments and reconciliations.

Job description

Job Details

Job Location: Orlando Office - Orlando, FL

Position Type: Full Time

Education Level: High School

Salary Range: Undisclosed

Travel Percentage: None

Job Shift: Any

Job Category: General Business

Description

Essential Job Functions:

Create and Deliver Fun and Escapism
Group Sales, Proposals, Blocking and Booking Cabins, Fund Collections per contracts, assuring all group Special Services and needs are met, and liaising with the ship as needed.
Servicing Group Leaders via phone or emails
General Group Administration and liaison with Revenue Management as needed in building groups and securing rates.
Preparing reports - invoicing and manifests as well as weekly executive summaries for the Exec Team
Closing Out the group which includes communication with the Hotel Director, providing manifests and group needs before sailing with all particulars added.
Balance Due Reports, sending payment links, and chasing final payments as needed.
Reconciliation of Group Wallet and refunds as needed and with policy guidelines.
Perform other duties as assigned.

Qualifications

Education Requirements:

High School Diploma or GED

Knowledge:

Intermediate Microsoft Word, Excel, Outlook, and Google
Intermediate to Expert in Microsoft Word, Excel, Outlook, and Google
Kapture Reservation System a plus

Skills:

Proper Phone Skills and Etiquette
Must be flexible with strong organizational skills.
Good verbal and written communication skills

Abilities:

Comfortable in providing sales through superior customer service skills.
Self-starter and quick learner.
Provide customers with accurate information Extremely detail-oriented.
Must be able to multi-task.
Able to work under time constraints and deadlines.
Self-starter and quick learner

EEOC Statement

We are an equal-opportunity employer. All applicants will be considered for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected status under local, state, or federal law.

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