Implementation Manager

The Implementation Manager is a highly detailed project expert who is fully responsible and accountable for the success of client implementations.  This role manages a variety of complex client requirements, ensuring that project plans are consistently and accurately followed, and holds others accountable to the highest standards and metrics. As the ultimate client-facing role within RxBenefits’ Operational functions, the Implementation Manager organizes, communicates, and engages with our brokers and clients. The Implementation Manager is responsible for project execution and managing a successful workflow on behalf of a new or existing client.

Essential Job Responsibilities Include:

• Take full responsibility for overseeing multiple client projects simultaneously that are at different phases.
• Ensure all project deliverables, owners, start dates and due dates are accurate in project plan.
• Maintain organized, detailed and accurate project documentation.
• Actively maintain lines of communication with Account Management, Business Development, other internal departments, and all stakeholders throughout the client project lifecycle, including status reports on project milestones, scope changes, risks, and actions.
• Ensure resource availability and proper allocation for each project.
• Proactively identify risk, communicate with all stakeholders and take appropriate steps to mitigate.
• Facilitate team meetings, documenting actions, and following up on deliverables.
  1. Facilitation would be quarterly to review implementations within that timeframe
• Establish and build relationships with broker partners and clients, creating a foundation of trust and superior customer service, upon which the Account Management team can build.
• Provide superior service at all times, including busy periods, while managing tight deadlines.
• Follow established project management methodologies and best practices, ensuring consistency and quality in project execution.
• Meet Key Performance Indicator goals and other performance metrics as defined by Client Onboarding leadership and department.
• Provide input on process improvements based on project experiences, contributing to the refinement of project management practices.
• Lead process improvement initiative projects during non-peak months and provide readouts.
• Act as Implementation expert in finalist meetings with potential brokers and clients.
• Demonstrate a wide degree of creativity and latitude, with minimal oversight.
• Ensure C3 cases meet the requirements of the 5 Why Methodology analysis.
• Act as a SME resource to help Implementation Teams prepare for Intro and PDX calls. 
• Act as a Change Champion and exude positivity towards change management to foster acceptance amongst the team.

Required Skills / Experience:

• 3+ years of benefit implementation or project management experience.
• Proven success in a client-facing position.
• Strong facilitation skills that will drive the project outcome to exceed customer expectations.
• Proficient in Microsoft Office (Word, Excel, Outlook, Teams).
• Exceptional partner in collaboration with others.
• Process-minded individual who understands the importance of following a consistent process to maximize efficiency & quality.
• Solid organizational skills including time management, precise attention to detail, and ability to manage multiple competing priorities effectively in a dynamic environment.
• Sense of urgency necessary to meet goals, objectives, and deadlines.
• Excellent interpersonal and human relations skills; able to work collaboratively with people at all levels of the organization.
• Excellent written, verbal and presentation skills; able to communicate technical concepts to non-technical personnel.
• A passion for learning and a willingness for taking on new challenges.
• Ability to make both routine and difficult decisions in a fast-paced, high stress environment.

Preferred Skills/Experience:

• Bachelor’s degree preferred.
• Employee benefits experience a plus.
• Experience with project management software desired.

Based on relevant market data and other factors, the anticipated hiring range for this role is $67,200 - $80,000 annually. Final compensation rates will be determined based on various factors, including but not limited to experience, skills, knowledge, and internal equity considerations. This role is also short-term incentive eligible. Incentive amounts will vary by individual and business goals. 

We are committed to fair and equitable compensation practices. The final salary offered to the selected candidate may vary from the posted range due to individual qualifications. Our goal is to ensure that all teammates are compensated fairly and competitively based on their contributions to our organization.

RxBenefits is also committed to providing best in class benefits to our teammates.  We offer a robust total rewards package that includes:

• Remote first work environment
• Choice of a HDHP or PPO Medical plan, we pay 100% of the premium for the HDHP for you and your eligible family members
• Dental, Vision, Short- and Long-Term Disability, and Group Life Insurance that we also pay 100% of premiums (for your family too on Dental and Vision)
• Additional buy-up options for Short- and Long-Term Disability and Life Insurance
• 401(k) with an employer match up to 3.5% available after 60 days
• Community Service Day to give back and support what you love in your community
• 10 company holidays including MLK Day, Juneteenth, and the day after Thanksgiving plus a floating holiday to use as you like
• Reimbursements for high-speed internet, we’ll send you a computer and monitors to help you do your best work
• Tuition Reimbursement for accredited degree programs
• Paid New Parent Leave that can be used for adoption or birth
• Pet insurance to protect your furbabies
• A robust mental health benefit and EAP service through Spring Health to support you when you need it most