Offer summary

Qualifications:

Clear communication and customer service skills are essential., Experience with work order systems is preferred., A general knowledge of contracting services is helpful., Reliability for evening and weekend shifts is required..

Key responsibilities:

Answer incoming calls and assess customer situations.

Create detailed work orders for jobs needed.

Dispatch appropriate technicians using the system.

Provide customer updates and manage expectations.

Job description

This is a remote position.

Schedule:

Tuesdays - Saturdays 4 hours: 6:00 PM - 10:00 PM

Client Overview

This growing contracting company specializes in residential and commercial roofing, plumbing, HVAC, electrical, installation, and general contracting services. With an impressive in-house staff covering daytime hours, they need an exceptional virtual dispatcher to coordinate their team of on-call technicians handling after hours emergencies. Be part of an ambitious team expanding to offer 24/7 service!

You will be the friendly voice on the phone for customers needing urgent contracting services during evening and weekend hours. As a virtual dispatcher, you'll create work orders, dispatch technicians, and provide excellent customer service.

Responsibilities