Sales Operations Specialist - LATAM

Role: Sales Operations Specialist

Location: LATAM

Job type: Full time – remote

Why QS?

At QS, our culture fosters a flexible working environment that encourages our employees to own their career whilst personally and professionally thriving. We collaborate, respect, and support each other – and as a company, our values underpin these.

Our mission is to empower motivated people around the world to fulfil their potential through higher education, and to ensure everyone has the same opportunity to achieve that potential. We celebrate the diversity of our teams and believe through sharing our experiences we can learn from one another and become stronger together, which enables us to achieve our goal.

At QS, you’ll be responsible for implementing real change in the international higher education landscape, full of exciting and interesting challenges where you can drive positive impact across the business.

In October 2023 we were thrilled to be included in Newsweek’s Top 100 Most Loved Workplaces® in the UK list which is compiled using employee sentiment and satisfaction data. 

Using insights from more than two million employees in organisations with 50 to 100,000 members of staff, the list recognises workplaces where employees feel most respected and appreciated. 

The Role: Sales Operations Specialist

At 1Mentor, we’re helping higher education institutions evolve at the pace of industry — and we’re growing fast. As demand for our AI-powered solutions accelerates, we’re looking for a Sales Operations Specialist who thrives in a startup-like environment and is ready to take ownership from day one.

This role is critical to scaling our sales engine. You’ll be responsible for streamlining operations, optimizing performance, and ensuring alignment between Sales and Marketing. From managing our CRM to supporting campaigns and reporting on key metrics, you’ll be the kind of person who doesn’t just maintain systems — you improve them.

We’re a fast-moving team where accountability, proactivity, and impact matter. If you’re someone who makes things happen, takes initiative, and loves building structure in high-growth settings, this is your chance to be part of a mission-driven company that’s redefining the future of education.

Responsibilities:

Sales Process & Support

• Support the entire sales process, managing administrative and operational tasks to ensure successful outcomes.
• Assist sales reps in managing customer relationships, including follow-up communications and issue resolution.
• Collaborate with the sales team to refine sales processes and improve tools and resources.
  
  

Sales Enablement & Documentation

• Develop and continuously improve a centralized repository of sales documents and infrastructure.
• Maintain and organize sales documentation, ensuring accuracy and accessibility for the team.
• Work with 1Mentor founders to develop onboarding training and ensure the readiness of sales team members.
  
  

CRM & Pipeline Management

• Manage and optimize the CRM system (HubSpot) to ensure efficient forecasting, lead management and sales operations.
• Create and maintain customer and prospect databases for targeted outreach and segmentation.
• Qualify and classify inbound and outbound leads to maximize conversion potential.
• Develop and execute sales campaigns using HubSpot, focusing on lead generation and customer engagement.
  

Analytics & Reporting

• Track and analyze key sales metrics including pipeline, forecast, conversion rates, ACV, CAC, and sales cycle length to inform strategies.
• Prepare regular reports and dashboards on sales performance and campaign outcomes to identify trends and opportunities for improvement.
• Coordinate sales forecasts with Marketing and Lead Generation to support pipeline health for Regional Sales Managers.
• Ensure OKR and KPI compliance for Sales and Marketing, identifying gaps and driving corrective action with cross-functional teams.

Skills and Experience Required

Candidates should possess relevant experience in a similar role or demonstrate an aptitude for the role. In addition, candidates should be:

• 
  Demonstrated understanding of broader team goals and ability to contribute towards achieving them.
• 
  Ability to work independently, manage time effectively, and allocate resources efficiently.
• 
  Strong communication and interpersonal skills, with the ability to build rapport and relationships quickly.
• 
  Proficiency in both Spanish and English languages for effective written and verbal communication.
• 
  Proactive approach with the ability to take initiative and make decisions autonomously when necessary.
• 
  Efficient, accurate, and timely in handling administrative tasks associated with the role.
• 
  Experience with CRM software such as HubSpot.
• 
  Degrees in business-related fields are particularly welcomed, providing a strong foundation for the role.
• 
  A minimum of one year of sales experience is required, preferably within the higher education market, demonstrating familiarity with its dynamics and challenges.

So, who are we and what do we do?

QS is the world’s leading provider of services, analytics, insights, and intelligence to the global higher education sector - supporting university excellence across the world. Our student recruitment and enrolment solutions enable universities and business schools to connect with talented individuals seeking to further their academic progress and career development. Our portfolio of professional services includes consultancy, student mobility and academic partnerships management, and branding solutions. We publish highly visible and influential rankings of international universities, including the QS World University Rankings® which reaches a global audience of hundreds of millions of people.

Founded in 1990, our activities span across 50 countries, working with over 2000 of the world’s leading higher education institutions and over 12,000 employers.

 
Headquartered in London, QS has over 750 employees globally with offices in Australia, Malaysia, India, Romania, Singapore, France, Germany, and the USA. QS keeps growing organically, through acquisition and by recruiting top talent across key regions.

We take investing in our people very seriously.

Outside of the standard benefits we also offer resources to allow professional growth and wellness initiatives to nurture a healthy mindset:

• Free subscription to the Calm App – the #1 app for sleep, meditation, and relaxation 
  
• A focus on welfare which is led by our global wellness team, with mental health first aiders globally
  
• Access to a variety of diversity and inclusion initiatives and groups 
  
• Strong recognition and reward programs – including a peer-to-peer recognition platform, quarterly and annual QS Applaud Awards, Connect with your Career annual PD event
  
• Support for volunteering and study leave
• Free subscription to LinkedIn learning – with over 5000 courses and programmes at your fingertips 
  
• Options to join our outstanding global Mentorship programme     
  

Like what you’ve heard? Great, apply now!

As a candidate, we know the application and interview process can be daunting and so it’s important that you have a great experience with us. Our dedicated Talent Team will work hard to ensure you are fully informed at all stages and you are really excited by this opportunity to do meaningful work in the education space. 

Equal opportunities 

QS Quacquarelli Symonds is proud to be a fair and equal organisation where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive.