Application Support Specialist

When our values align, there's no limit to what we can achieve.
 
At Parexel, we all share the same goal - to improve the world's health. From clinical trials to regulatory, consulting, and market access, every clinical development solution we provide is underpinned by something special - a deep conviction in what we do.

Each of us, no matter what we do at Parexel, contributes to the development of a therapy that ultimately will benefit a patient. We take our work personally, we do it with empathy and we're committed to making a difference.

Manage problem tickets, change requests, and system integrations. Analyze issues and recommend solutions. Ensure thorough documentation and perform unit testing. 
Mentor junior staff and provide high-level production support. Deliver quality code for testing and validation, adhering to IT and Corporate policies.

Key Responsibilities:

• Manage and resolve IT tickets raised by business units related to various applications.
• Gain and maintain a deep understanding of the business functionality of supported applications.
• Actively collaborate with one or more functional areas within Parexel to align business processes with systems and tools.
• Provide technical support to Clinical Business Users.
• Troubleshoot and resolve issues related to applications.
• Collaborate effectively with other IT Team members.
• Document technical issues and solutions thoroughly.
• Provide on-call support as needed.
• Deliver excellent resolutions to all Application issues.
• Analyze complex problems and recommend effective solutions.
• Ensure thorough documentation and perform unit testing.
• Mentor junior staff members.
• Provide high-level production support.
• Deliver quality code for testing and validation.
• Adhere to IT and Corporate policies.

Requirements:

• Bachelor’s degree in information technology, Computer Science, or a related field.
• Minimum of 2-4 years of experience in IT support.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Ability to manage multiple tasks and priorities effectively.
• Adaptability to work in a fast-paced and dynamic environment.
• Strong attention to detail.
• Willingness to provide on-call support.
• Experience with SQL queries and Java or other related tools.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Collaborative and innovative work environment.
• Chance to contribute to cutting-edge clinical research technologies.

How to Apply: If you meet the above qualifications and are interested in this exciting opportunity, please submit your resume