Senior Salesforce Technical Consultant (Service Cloud)

👋🏼 We're Nagarro.

We are a digital product engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (17 500+ experts across 37 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in!

By this point in your career, it is not just about the tech you know or how well you can code. It is about what more you want to do with that knowledge. Can you help your teammates proceed in the right direction? Can you tackle the challenges our clients face while always looking to take our solutions one step further to succeed at an even higher level? Yes? You may be ready to join us.

We are looking for an experienced Salesforce Service Cloud Technical Consultant who has performed extensive hands-on/development in Service Cloud.

• Propose and develop solutions within Service Cloud and platform to meet requirements.
• Develop and maintain Lightning applications using up to date Salesforce technologies.
• Building custom solutions using Salesforce.com configuration and customization to solve business challenges.
• Self-starter, proactive and willing to work and contribute to a dynamic environment.
• Work collaboratively across cross functional teams.
• Excellent communication skills, both written and verbal.
• Able to manage and align stakeholders and provide thought leadership wherever needed.
• Driving consultative conversations and put ideas around service cloud features and business process.
• Adherence to coding standards for all deliveries.

• Extensive exposure on Service cloud including features such as Omnichannel.
• Experience working on entitlement process including customizations on the same.
• Proficiency with LWC, Visualforce, SOQL, SOSL and MySQL.
• Comfortable with IDEs such as VS Code, Sublime, Eclipse, as well as APEX Data loader and Force.com IDE.
• Familiarity with Agile development methodology and continuous deployment tools such as GitHub.
• Knowledge of web technologies such as JavaScript, CSS, HTML5, XML, JavaScript, JSON, and/or Ajax.
• Recent experience of using dev ops tools and CI/CD processes such as AutoRABIT.
• Proficiency with modern IDEs (VSCode) and SCM tools (Git, SVN).
• Proficiency with relational databases, data modeling, DB schema and SQL.
• A creative mindset to apply innovative approaches to software design.