VP, Tech Operations

The Vice President, Tech Operations will oversee EDI & IST and is a key member of the executive leadership team, responsible for driving excellence in Electronic Data Interchange (EDI) strategy and overseeing the end-to-end of (IST) Integration Support Team lifecycle. This leader will ensure seamless integration of EDI systems with business operations, optimize performance, and deliver high-impact solutions that support growth, compliance, and client satisfaction.

WHAT YOU WILL BE RESPONSIBLE FOR (Essential Functions):

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Strategic Leadership
• Define and lead the vision for EDI integration and operations delivery, aligning with organizational goals.
• Partner cross-functionally with IT, Product, Compliance, and Business Operations to drive strategic initiatives.
• Develop performance metrics, KPIs, and SLAs to track operational success and continuously improve outcomes.
• Serve as an internal change agent, promoting innovation and scalable process improvements.
EDI Oversight
• Oversee the planning, development, and execution of EDI initiatives and integrations with clients, vendors, and internal systems.
• Ensure compliance with industry standards (e.g., HIPAA, ANSI X12, EDIFACT) and data security requirements.
• Lead a team of EDI analysts, engineers, and support staff, ensuring timely and accurate data exchange.
Operations Delivery Group Management
• Direct and manage all aspects of operations delivery, ensuring optimal service levels, efficiency, and client satisfaction.
• Lead process optimization initiatives to reduce cost, improve scalability, and enhance service delivery.
• Monitor workflows, resource allocation, and quality controls across service delivery units.
Team Leadership & Development
• Build, mentor, and retain a high-performing team, fostering a culture of collaboration and accountability.
• Provide strategic direction and operational coaching to department leaders and project managers.
• Champion diversity, equity, and inclusion across teams and processes.

Why Join bswift?

At bswift, we empower our employees to make a meaningful impact, innovate, and grow. Joining our team means stepping into a collaborative and dynamic environment that values creativity, initiative, and a passion for client success. We are dedicated to fostering an inclusive workplace that celebrates diversity and values each team member’s unique contributions.

Benefits of Working at bswift:

• Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family.
• Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.
• Remote first, Office friendly environment! No time to commute?  No problem!
• Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs.
• Professional Development: Opportunities for career growth, including training and access to resources to support your career progression.
• Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued.
• Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.

Make an Impact: At bswift, your work directly contributes to transforming how organizations approach benefits administration and client engagement. Join us to be part of an organization that is making a meaningful difference in the lives of our clients and their employees.

Specific benefit offerings vary by position and may be subject to change.

Standard working hours are 8am-5pm Central Time, unless otherwise stated in the Job Description. 

In the spirit of pay transparency, we are excited to share the base salary range for this position is $165,000-$180,000, exclusive of fringe benefits or potential bonuses.  If you are hired at bswift, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. In addition to those factors – we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth. We also offer a generous compensation and benefits package!