Offer summary

Qualifications:

Fluency in Spanish and English, both written and spoken., Previous experience in customer service, preferably in the food delivery or restaurant industry., Strong interpersonal and communication skills with a customer-first mentality., Ability to handle high-pressure situations and resolve issues effectively..

Key responsibilities:

Provide high-quality customer support to Spanish-speaking clients using the food delivery service.

Assist customers with questions related to order placement, delivery status, and available menu items.

Resolve customer complaints and issues efficiently, ensuring a positive service experience.

Document customer interactions and track issues for further analysis and improvement.

Job description

Patrique Mercier Recruitment PT is excited to present a fantastic opportunity for a Spanish Speaking Customer Support representative for our Food Delivery Service Department. Inspired by our mantra 'With a new dawn comes your Next Job!', we are dedicated to connecting talented individuals with leading companies in various sectors, including food and hospitality. In this role, you will provide exceptional support to Spanish-speaking customers, assisting them with inquiries related to food delivery, order management, and service feedback. If you are passionate about customer service and excited to be part of a dynamic and fast-paced environment, we invite you to apply!

Responsibilities

Provide high-quality customer support to Spanish-speaking clients using the food delivery service.
Assist customers with questions related to order placement, delivery status, and available menu items.
Resolve customer complaints and issues efficiently, ensuring a positive service experience.
Document customer interactions and track issues for further analysis and improvement.
Collaborate with delivery teams and other departments to ensure timely and accurate service.
Stay informed about menu updates, promotions, and service changes to provide accurate information.
Gather customer feedback to enhance service offerings and overall customer satisfaction.

Requirements

Fluency in Spanish and English, both written and spoken.
Previous experience in customer service, preferably in the food delivery or restaurant industry.
Strong interpersonal and communication skills with a customer-first mentality.
Ability to handle high-pressure situations and resolve issues effectively.
Familiarity with customer support systems and order management platforms is a plus.
Capability to work independently in a remote environment while maintaining productivity.
A genuine enthusiasm for food service and a desire to help customers enjoy their experience.

Benefits