German Speaking Customer Support for Online Marketplace Platform Department
Offer summary
Qualifications:
Fluency in German and English, both written and spoken., Experience in customer service roles, especially in e-commerce or online marketplaces., Strong verbal and written communication skills focused on customer satisfaction., Excellent problem-solving skills and ability to manage challenging situations..Key responsibilities:
- Provide top-notch customer support to German-speaking clients on the online marketplace platform.
- Assist customers with inquiries about account management, transactions, and site features.
- Resolve customer complaints and technical issues promptly and professionally.
- Document customer interactions and feedback to improve service quality.
Job description
Patrique Mercier Recruitment PT is excited to introduce a fantastic opportunity for a German Speaking Customer Support representative dedicated to the Online Marketplace Platform Department. Our mission, encapsulated in the phrase 'With a new dawn comes your Next Job!', drives us to connect talented professionals with dynamic roles in various sectors. In this position, you will provide outstanding support to German-speaking customers, addressing their inquiries and resolving issues related to the online marketplace platform. Your contribution will be vital in ensuring that users have a seamless experience as they utilize the platform. If you possess a passion for customer service and want to help foster a thriving online community, we encourage you to apply!
Responsibilities
- Offer top-notch customer support to German-speaking clients navigating the online marketplace platform.
- Assist customers with inquiries regarding account management, transactions, and site features.
- Resolve customer complaints and technical issues in a prompt and professional manner.
- Document customer interactions and feedback to aid in service improvement.
- Work closely with other departments to provide a seamless customer experience.
- Stay updated on marketplace policies, products, and platform features to deliver accurate information.
- Identify opportunities for process enhancement to elevate the quality of service provided.
Requirements
- Fluency in German and English, both written and spoken.
- Experience in customer service roles, particularly in e-commerce or online marketplace environments.
- Strong verbal and written communication skills with a focus on customer satisfaction.
- Excellent problem-solving skills and ability to handle challenging situations efficiently.
- Familiarity with customer support software and CRM platforms is a plus.
- Ability to work independently and manage time effectively in a remote setting.
- A positive attitude and a passion for supporting customers on their e-commerce journey.
Benefits
- Performance bonus.
- Transportation bonus.
- Private health care benefits
- 2 additional salaries per year.
- Fully paid training by certified instructors
- Private Health Insurance
- Training & Development
- Meal vouchers - Subsidized Meals
Required profile
Experience
Other Skills
- Customer Service
- Problem Solving
- Communication
- Time Management
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