Offer summary

Qualifications:

Fluency in Dutch and English, both written and spoken., Experience in customer service or support roles, preferably in digital or freelance environments., Exceptional communication skills with a strong customer-centric approach., Analytical problem-solving abilities and familiarity with customer support software..

Key responsibilities:

Provide outstanding customer support to Dutch-speaking users of freelance and virtual job platforms.

Assist users with inquiries regarding platform features, account management, and job postings.

Resolve customer complaints promptly and document interactions in the CRM system.

Collaborate with other departments to relay user feedback and promote best practices.

Job description

Patrique Mercier Recruitment PT is pleased to offer a fantastic opportunity for a Dutch Speaking Customer Support representative for our Virtual Job & Freelance Platforms Department. In line with our motto 'With a new dawn comes your Next Job!', we strive to connect talented individuals with rewarding career opportunities across various fields. In this dynamic role, you will assist Dutch-speaking users of our freelance and virtual job platforms, providing them with the support and guidance they need to navigate the services available to them. Your efforts will help foster a thriving community of freelancers and job seekers, ensuring they have a smooth and successful experience while using our platforms.

Responsibilities

Provide outstanding customer support to Dutch-speaking users of freelance and virtual job platforms.
Assist users with inquiries regarding platform features, account management, and job postings.
Resolve customer complaints promptly, ensuring a high level of satisfaction with our services.
Document and track customer interactions in the CRM system for future reference and service improvement.
Collaborate with other departments to relay user feedback and suggest enhancements to platform offerings.
Stay informed about new features and updates to provide the most accurate assistance to users.
Encourage a positive community experience by engaging with users and promoting best practices on the platform.

Requirements

Fluency in Dutch and English, both written and spoken.
Experience in customer service or support roles, ideally in digital or freelance environments.
Exceptional communication skills with a strong customer-centric approach.
Analytical problem-solving abilities and the ability to manage challenging inquiries effectively.
Familiarity with customer support software and online platform management is a plus.
Comfortable working independently in a remote environment while maintaining productivity.
A proactive mindset and a genuine enthusiasm for helping users succeed in their freelance journeys.

Benefits