Offer summary

Qualifications:

Fluency in German and strong communication skills in English are essential., Prior experience in customer service, especially in online retail, is highly advantageous., Excellent problem-solving abilities and a customer-centric mindset are required., Strong organizational skills and attention to detail for maintaining accurate records..

Key responsibilities:

Provide high-quality customer support in German for inquiries related to products, orders, and returns.

Assist customers in navigating the online shopping platform to enhance their shopping experience.

Document customer interactions accurately in the customer management system.

Collaborate with other departments to escalate and resolve customer concerns effectively.

Job description

Patrique Mercier Recruitment PT is excited to present an excellent opportunity for a German Speaking Customer Service Representative in the Online Retail Department. This role offers a chance to connect with a diverse customer base and provide exceptional support to German-speaking clients shopping with our reputable online retail partner. As a crucial member of the team, you will assist customers with various inquiries, including product information, order management, and return processes, ensuring a seamless shopping experience. If you are driven by customer satisfaction and have a passion for online retail, we would love for you to join our dynamic group.

Key Responsibilities

Provide high-quality customer support in German, addressing inquiries related to product availability, orders, and returns.
Assist customers with navigating the online shopping platform, ensuring they can easily find and purchase products.
Document customer interactions accurately, keeping records up to date in the customer management system.
Troubleshoot issues regarding orders and provide timely resolutions to enhance customer satisfaction.
Collaborate with other departments to effectively escalate and address customer concerns.
Stay informed about promotions, product launches, and company policies to give customers the most accurate information.
Participate in training sessions and knowledge-sharing initiatives to continuously improve customer service skills.

Requirements

Fluency in German is essential, along with strong communication skills in English.
Prior experience in customer service, particularly in the online retail sector, is highly advantageous.
Excellent problem-solving abilities and a customer-centric mindset.
Strong verbal and written communication skills, allowing effective engagement with customers.
Ability to handle multiple tasks efficiently in a fast-paced remote work environment.
Attention to detail and organizational skills for maintaining accurate customer records.
A passion for online retail and customer service will be beneficial in this role.

Benefits