German Speaking Customer Service for Online Retail Department

Patrique Mercier Recruitment PT is excited to present an excellent opportunity for a German Speaking Customer Service Representative in the Online Retail Department. This role offers a chance to connect with a diverse customer base and provide exceptional support to German-speaking clients shopping with our reputable online retail partner. As a crucial member of the team, you will assist customers with various inquiries, including product information, order management, and return processes, ensuring a seamless shopping experience. If you are driven by customer satisfaction and have a passion for online retail, we would love for you to join our dynamic group.

Key Responsibilities

• Provide high-quality customer support in German, addressing inquiries related to product availability, orders, and returns.
• Assist customers with navigating the online shopping platform, ensuring they can easily find and purchase products.
• Document customer interactions accurately, keeping records up to date in the customer management system.
• Troubleshoot issues regarding orders and provide timely resolutions to enhance customer satisfaction.
• Collaborate with other departments to effectively escalate and address customer concerns.
• Stay informed about promotions, product launches, and company policies to give customers the most accurate information.
• Participate in training sessions and knowledge-sharing initiatives to continuously improve customer service skills.

Requirements

• Fluency in German is essential, along with strong communication skills in English.
• Prior experience in customer service, particularly in the online retail sector, is highly advantageous.
• Excellent problem-solving abilities and a customer-centric mindset.
• Strong verbal and written communication skills, allowing effective engagement with customers.
• Ability to handle multiple tasks efficiently in a fast-paced remote work environment.
• Attention to detail and organizational skills for maintaining accurate customer records.
• A passion for online retail and customer service will be beneficial in this role.

Benefits

• Performance bonus.
• Transportation bonus.
• Private health care benefits
• 2 additional salaries per year.
• Fully paid training by certified instructors