Dutch Speaking Customer Service for Grocery Delivery Services Department

Patrique Mercier Recruitment PT is excited to present an exceptional opportunity for a Dutch Speaking Customer Service Representative within the Grocery Delivery Services Department. In this vital role, you will be at the forefront of enhancing customer satisfaction by assisting Dutch-speaking clients with their grocery delivery inquiries and concerns. You will play an essential part in ensuring that customers receive their orders on time and with the utmost quality. If you have a passion for providing excellent customer service and enjoy supporting customers with their daily needs, we encourage you to apply!

Key Responsibilities

• Provide exceptional customer support in Dutch, addressing inquiries regarding grocery delivery services, order status, and product availability.
• Assist customers with issues related to their orders, including modifications, cancellations, and delivery tracking.
• Document customer interactions accurately while maintaining detailed records for reporting and analysis.
• Work closely with warehouse and delivery teams to ensure timely and accurate fulfillment of customer orders.
• Stay informed about grocery products, promotions, and the delivery process to provide relevant information to customers.
• Manage customer complaints effectively, demonstrating empathy and a willingness to resolve issues quickly.
• Engage in continuous training to enhance product knowledge and customer service skills.

Requirements

• Fluency in Dutch with strong communication skills in English, both written and spoken.
• Experience in customer service or a similar role is preferred, especially in the grocery or retail sector.
• Strong problem-solving capabilities with a focus on providing customer satisfaction.
• Excellent verbal and written communication skills for effective customer interaction.
• Ability to multitask and manage time efficiently in a remote working environment.
• Attention to detail and organizational skills for accurate order management.
• A genuine interest in grocery services and a commitment to improving the customer experience.

Benefits

• Performance bonus.
• Transportation bonus.
• Private health care benefits
• 2 additional salaries per year.
• Fully paid training by certified instructors