Offer summary

Qualifications:

Fluency in Dutch and English, both written and spoken., Previous experience in customer service, preferably in banking or financial services., Strong communication and interpersonal skills focused on customer care., Excellent problem-solving skills and ability to manage challenging situations..

Key responsibilities:

Provide exemplary customer support to Dutch-speaking clients using mobile banking services.

Assist customers with inquiries related to account management and transactions.

Resolve customer complaints effectively to ensure high satisfaction.

Document interactions and maintain accurate records in the customer support system.

Job description

Patrique Mercier Recruitment PT is excited to present a fantastic opportunity for a Dutch Speaking Customer Support representative in the Mobile Banking Services Department. Embracing our motto 'With a new dawn comes your Next Job!', we are dedicated to matching skilled professionals with leading companies across diverse sectors, including finance, technology, and customer service. In this essential role, you will provide outstanding support to Dutch-speaking customers, assisting them with inquiries regarding mobile banking services and ensuring a smooth user experience. If you're passionate about customer service and want to be part of an innovative team that is shaping the future of banking, we want to hear from you!

Responsibilities

Provide exemplary customer support to Dutch-speaking clients using mobile banking services.
Assist customers with inquiries related to account management, transactions, and mobile app functionality.
Resolve customer complaints and issues effectively, ensuring high customer satisfaction.
Document all interactions and maintain accurate records in the customer support system.
Collaborate with team members to enhance service delivery and address common customer concerns.
Stay updated on mobile banking features and best practices to provide informed support.
Provide feedback on customer interactions and suggest improvements to enhance the overall user experience.

Requirements

Fluency in Dutch and English, both written and spoken.
Previous experience in customer service, preferably within the banking or financial services sector.
Strong communication and interpersonal skills, with a focus on providing excellent customer care.
Excellent problem-solving skills and the ability to manage challenging situations with ease.
Familiarity with customer support tools, mobile banking applications, and software is an advantage.
Ability to work independently in a remote setting while managing time effectively.
A positive attitude and a genuine commitment to helping customers succeed.

Benefits