Offer summary

Qualifications:

Fluency in Dutch and English, both written and spoken., Experience in customer service roles, preferably in the retail or home appliances sector., Strong communication skills with a focus on providing excellent customer care., Familiarity with customer support software and CRM systems is a plus..

Key responsibilities:

Provide high-quality customer support to Dutch-speaking clients regarding home appliances.

Assist customers with inquiries about product features, troubleshooting, and warranty information.

Resolve customer complaints and issues efficiently, ensuring a satisfactory outcome.

Document all customer interactions accurately in the customer management system.

Job description

Patrique Mercier Recruitment PT is excited to offer a fantastic opportunity for a Dutch Speaking Customer Support representative for our Home Appliances Department. Guided by our vision, 'With a new dawn comes your Next Job!', we are dedicated to connecting talented individuals with thriving career opportunities across multiple industries. In this role, you will provide outstanding support to Dutch-speaking customers, addressing their inquiries related to home appliances, resolving issues, and ensuring a great customer experience. If you are passionate about customer service and eager to assist customers in making informed decisions about their home appliances, we invite you to be part of our growing team!

Responsibilities

Provide high-quality customer support to Dutch-speaking clients regarding home appliances.
Assist customers with inquiries about product features, troubleshooting, and warranty information.
Resolve customer complaints and issues efficiently, ensuring a satisfactory outcome.
Document all customer interactions accurately in the customer management system.
Collaborate with product teams to relay customer feedback and enhance service offerings.
Stay updated on product lines and company policies to provide accurate and relevant information.
Identify trends in customer inquiries and recommend improvements to improve the overall service experience.

Requirements

Fluency in Dutch and English, both written and spoken.
Experience in customer service roles, preferably in the retail or home appliances sector.
Strong communication skills with a focus on providing excellent customer care.
Ability to resolve issues efficiently and manage multiple customer inquiries simultaneously.
Familiarity with customer support software and CRM systems is a plus.
Excellent organizational skills and the ability to work independently in a remote environment.
A positive attitude and a commitment to helping customers with their needs.

Benefits