Offer summary

Qualifications:

Native or fluent in Portuguese (C2) and Spanish (C1), both verbal and written., Fluent in English (minimum B2 level)., A higher education degree in a scientific or healthcare-related field is mandatory., Excellent communication, organizational, and time management skills..

Key responsibilities:

Respond to information requests from clients and stakeholders regarding products or services.

Manage incoming communications via email and phone, providing timely support.

Identify opportunities to enhance service delivery and propose solutions.

Participate in a rotating on-call schedule to ensure service continuity.

Job description

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Portuguese and Spanish speaking Customer Service Representative to join their team in Braga.

Position: Customer Service Representative

Location: Braga, Portugal

Work model: Remote

Employment type: fixed term (6 months)

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES:

Respond to information requests from professionals, clients, or other stakeholders regarding a specific product or service area.
Manage incoming communications via email and phone, providing accurate and timely support.
Identify opportunities to enhance service delivery and propose actionable solutions.
Participate in a rotating on-call schedule (approximately once every four months) to ensure service continuity.

REQUIREMENTS:

Native / fluent in Portuguese (C2) and Spanish (at least C1) both verbal and written. Fluent in English (minimum B2 level)
A higher education degree in a scientific or healthcare-related field (e.g., life sciences, health sciences, chemistry, or a related discipline) – this is a mandatory qualification.
A strong interest in research and evidence-based practices.
Excellent communication, organizational, and time management skills.
Ability to work both independently and as part of a team in a dynamic environment.

OFFER: