Job description

Content writer/ Content Producer

Must Have Technical/Functional Skills

6+ years’ experience writing and designing content for web or mobile
Experience in creating, editing and publishing content in CMS platforms
Experience in the banking and finance sector
Be adept in testing content, troubleshooting, and fixing it during releases, and helping investigate issues if things go wrong
Be able to edit and contribute to designs and content in Figma, Sketch or other design tools.
Understanding and supporting the creation of new customer journeys, working with others to identify pain points and user needs
Working with designers and developers – both onshore and offshore – to continuously optimize content and how it’s delivered to the end user
Using research and data to inform your work
Ensuring governance and compliance of your content and challenging others to do better when best practice is not followed
Creating accessible content by following the Web Content Accessibility Guidelines (WCAG) language

Roles & Responsibilities

Ensuring and advocating a human-centered approach to all the content you create.
Help designers to present complex information in a simple but highly engaging way.
Map customer journeys to identify pain points and user needs.
Create and curate brilliant content that users will love.
Work closely with stakeholders and team members to ensure content is evidence based, user-centered and continually optimized.
Take part in user research and be able to work with multidisciplinary, agile teams to contribute to an overall user experience.
Use discovery methods to take facts from subject matter experts and present them in a brilliant, personal and simple way.
Take responsibility for legal, regulatory governance and compliance of your content.
Subedit and proofread content (provide a second pair of eyes)

Salary Range- $120,000-$150,000 a year

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