Offer summary

Qualifications:

Bachelor's degree in a technical, liberal arts, or business-related field., Previous program management, customer service, or operations experience., Excellent verbal and written communication skills, with experience in creating concise documents and presentations., Experience managing complex, high visibility relationships with third parties..

Key responsibilities:

Support projects aimed at improving operations and compliance understanding for third parties.

Interface with key strategic partners, providing support on compliance requirements.

Coordinate deadlines and schedules, taking notes in meetings and updating roadmaps.

Collaborate with stakeholders to improve operations and delivery of compliance requirements.

Job description

Our Client, an Internet Content and Information company, is looking for a Client Solutions Manager IV for their Remote location.

Responsibilities:

Support various projects and programs aimed at improving operations and understanding of compliance requirements for third parties
Directly interfaces with third parties and key strategic partners on a frequent basis, providing 1:1 support on important compliance requirements.
Understand gaps and support in determining solutions, guiding decision making conversations and then leading implementation of best solutions
Coordinates deadlines on all deliverables, assists in coordinating schedules, take notes in meeting and updating roadmaps accordingly, keeping clear record of dependencies, deadlines and monitoring progress against those deadlines
Assist business, Compliance, and other control function partners in responding to client escalations by conducting, compiling and presenting research as required.
Attends all staff meetings pertaining to project and lead meeting agenda and actioning follow ups
Sending recaps and updates to key stakeholders to update progress on key program metrics
Collaborate with various stakeholders - policy, legal, product, eng, data science, dev ops - providing solutions and ways to improve the operations and delivery of the compliance requirements to the partners.
Review client/partner list with upcoming regulatory requirements
Set up phone calls with said partners, prepare for the conversations by reviewing previous documentation regarding compliance, review speaking notes, prepare partner facing documentation
Internal team stand-up sharing progress, wins, challenges
Review new questions from partners and work with SMEs to get answers, document for future reference and share with other Compliance support leads.

Requirements:

Works well independently and is a strong team player.
Previous program management, customer service experience or operations experience
Management of complex, high visibility relationships with third parties
Excellent verbal and written communication skills, experience writing up short and concise posts, longer docs and making presentations, as well as verbally explaining complex requirements
Comfortable leading meetings with key strategic partners and troubleshooting any issues
Ability to present updates in large team meetings.
Computer knowledge and various programs such as google suite, excel, project management tools like Asana
Any previous experience working in the field of integrity, compliance would be helpful in this role
Bachelor's degree in a technical, liberal arts or business-related field
Experience managing high visibility partnerships that are complex and rewarding
Experience in tech (preferred)

Why Should You Apply?

Health Benefits
Referral Program
Excellent growth and advancement opportunities

As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.

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