Job description

Title: Patient Access Director

Location: Sunnyvale, TX

Job Type: FTE/Permanent

Position Summary

Seeking a Patient Access Director to manage the daily operations of a Patient Access department to effectively implement process improvements and ensure the safe, timely, and accurate processing of patients through the Patient Access flow.

What Your Day Will Look Like

Implement process improvement initiatives as needed to achieve organizational goals.
Continuously focus on meeting metrics and proactively identify areas of opportunity by working collaboratively and fostering positive relationships with internal and external peers.
Develop and implement action plans as identified.
Actively manage budget and cost-related activities.
Understand and be able to articulate all aspects of Patient Access, including technology, processes, and regulations.
Consistently manages staffing activities in areas of responsibility. This includes documentation and identification of needs, selection of staff, wage/salary activities, orientation and training. Grow/Mentor supervisors and ensure staff engagement and commitment to strategy, mission and goals. Communicate proactively and positively with direct supervisor to ensure personal growth in knowledge and skill set.
Work positively with Client Services to ensure that client needs/concerns/requests in relation to Patient Access are being addressed proactively and in a way which does not negatively impact efficiencies or operational flows established.
Effectively and proactively communicate and address issues that may be impeding performance, including technology or processes.

Success Factors

Bachelor's Degree preferred.
Three to five years of management experience in a Revenue Cycle, Business Services, or Acute Healthcare environment preferred.
Extensive knowledge of Patient Access desired.
Certified Healthcare Access Manager (CHAM) preferred.
Must be able to work in a seated position, use a computer, and answer the telephone.
Ability to travel as needed.
Includes the ability to walk through hospital departments, including Emergency Department environments.

Required profile