Service Delivery Specialist-Healthcare (Remote)

Who we are:

Access TeleCare is the largest national provider of telemedicine technology and solutions to hospitals and health systems. The Access TeleCare technology platform, Telemed IQ, enables life-saving patient care through telemedicine and empowers healthcare organizations to build telemedicine programs in any clinical specialty. We provide healthcare teams with industry-leading solutions that drive improved clinical care, patient outcomes, and organizational health. We are proud to be the first provider of acute clinical telemedicine services to earn The Joint Commission’s Gold Seal of Approval and has maintained that accreditation every year since inception.

We love what we do and if you want to know more about our vision, mission and values go to accesstelecare.com to check us out. 

What you’ll be responsible for:

 The Service Delivery Support Specialist ensures the smooth coordination and execution of departmental processes, including system configuration, root cause analysis, encounter reconciliation, and workflow optimization. The specialist works cross-functionally with clinical leadership and internal teams to enhance service delivery, maintain performance standards, and drive continuous improvement.

 What you’ll work on:

• Collaborate with the Director to investigate and resolve delays in encounter response times through comprehensive root cause analysis
• Utilize data and performance metrics to identify operational gaps and contribute to the development of corrective strategies
• Coordinate with Clinical Quality, Service Excellence, and other departments to analyze and resolve clinical performance issues
• Maintain and optimize critical system configurations to support efficient service operations
• Perform a variety of administrative tasks in support of core departmental functions
• Manage and update essential data sources, including Excel, Salesforce, and CRM Dynamics, ensuring accuracy and accessibility
• Develop expertise in reporting tools and dashboards and support advanced reporting initiatives in partnership with the Analytics team
• Build working knowledge of backend systems, including data warehousing, accounting, billing, and revenue cycle management
• Support monthly billing processes, ensuring accuracy, timeliness, and assisting with the resolution of client invoice disputes
• Lead independent research and contribute to the design and implementation of new operational processes
• Develop, maintain, and scale tools and resources that enhance departmental efficiency
• Integrate external best practices and insights to support innovation and performance improvement
• Proactively identify areas for process enhancement and contribute to a culture of continuous improvement
• Take ownership of assigned tasks, maintain accountability, and ensure effective communication with all stakeholders
• Manage and prioritize multiple projects effectively, maintaining visibility across timelines and deliverables
• Demonstrate consistent professionalism, responsiveness, and collaboration in all interactions with clients, clinicians, and colleagues
• Other duties as assigned

 What you’ll bring to Access TeleCare:

• Bachelor’s degree
• 2+ years’ experience in healthcare administration 
• Proficiency in Microsoft Office, especially Excel
• Experience with Salesforce and/or Tableau 
• Strong written and verbal communication skills
• Excellent organizational skills with the ability to manage multiple tasks and priorities
• Knowledge of clinical workflows and regulatory standards
• Ability to work independently while collaborating effectively with teams
• High attention to detail and a commitment to task follow-through
• Adaptable and open to learning new systems and processes
• Proficiency in electronic practice and health record management systems 

Company perks:

• Remote Work
• Health Insurance (Medical, Dental, Vision)
• Health Savings Account
• Flexible Spending (Medical and Dependent Care)
• Employer Paid Life and AD&D (Supplemental available)
• Paid Vacation and Sick Leave, Wellness Days, and Paid Holidays

About our recruitment process:
 
 We don’t expect a perfect fit for every requirement we’ve outlined. If you can see yourself contributing to the team, we would like to speak with you. You can expect up to 3 interviews via Zoom.

 
 Access TeleCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, age, religion, color, marital status, national origin, gender, gender identity or expression, sexual orientation, disability, or veteran status.