Offer summary

Qualifications:

Bachelor's Degree preferred., Outstanding verbal and written communication skills., Expertise in Microsoft Office, especially Excel., Exceptional analytical skills and proficiency with numbers..

Key responsibilities:

Accurately enter new customers into various systems including Dispatch System and Oracle.

Check and correct issues within the RCD system related to freight and hauler holds.

Collaborate with cross-department teams to ensure smooth operations and timely issue resolution.

Conduct research across multiple systems to address customer set-up and system errors.

Job description

At World Kinect, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.

Join Our Dynamic Team as an Operations Specialist!

Are you an analytical thinker with a knack for multitasking and problem-solving? Do you thrive in a fast-paced environment where you can make a real impact? If so, we have the perfect opportunity for you!

About Us: Within the World Kinect Commercial Operations Department, our Set-Up Team is dedicated to ensuring seamless integration of new customers into our systems. We pride ourselves on accuracy, efficiency, and exceptional customer service.

Your Role: As an Operations Specialist, you will play a crucial role in our team by:

Ensuring Accurate Customer Set-Up: You'll be responsible for accurately entering new customers into our Dispatch System, Oracle, Customer Portal, and RCD.
Daily Issue Resolution: You'll check and correct issues within the RCD system, focusing on freight and hauler holds.
Cross-Department Coordination: You'll work closely with Credit, Dispatch, Sales, and Billing to ensure smooth operations and timely issue resolution.
Customer Experience Support: You'll collaborate with our Customer Experience team to resolve customer-facing issues and requests.
In-Depth Research: You'll conduct research across multiple systems to address issues related to freight, haulers, customer set-up, system errors, and more.

What We're Looking For:

Educational Background: Bachelor's Degree preferred.
Organizational Skills: High level of organization and the ability to prioritize daily tasks.
Communication Skills: Outstanding verbal and written communication skills.
Technical Proficiency: Expertise in Microsoft Office, especially Excel.
Team Player: Ability to perform well in a cross-functional team environment.
Dependability: Self-motivated and able to work with minimal supervision.
Analytical Skills: Exceptional analytical skills and proficiency with numbers.
Adaptability: Flexibility in work hours during month-end closing and internal testing.
Process Improvement: Willingness to contribute to process improvement initiatives.

Why Join Us?

Impactful Work: Your role is vital to our operations and customer satisfaction.
Collaborative Environment: Work with a supportive and dynamic team.
Growth Opportunities: We value continuous learning and professional development.
Innovative Culture: Be part of a company that embraces change and innovation.

If you're ready to take on a challenging and rewarding role, apply now and become a key player in our success!

#WKC

World Kinect is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

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