Operations Manager at Capricorn

A little about us   

Capricorn is one of Australia and New Zealand’s largest and most dynamic  Member-owned organisations. Since 1974, we’ve been dedicated in supporting our Members with solutions that truly matter. Our flagship Trade Account offers instant credit with over 2,000 Preferred Suppliers, simplified monthly expenses, and a generous rewards program as the cherry on top   

We have a strong foundation in the automotive and machinery aftermarket industry with over 30,000 highly engaged Members across Australia and New Zealand, from national franchises to your local family workshop. Last year we facilitated  $3.7bn worth of transactions, and returned nearly $93 million in value to our Members.   

At Capricorn we work hard to ensure that Our People, Our Members and Preferred Suppliers are connected into the Capricorn Community.   

Join us and be part of a team that’s committed to driving success, innovation and making a difference, while having some fun along the way! 

Role Summary

The Operations Manager will play a critical role in supporting the Head of Sales & Service Operations by overseeing key operational functions and projects whilst
ensuring that performance metrics align with the business unit goals. This position involves monitoring Key Performance Indicators across various work streams, resource management, and actively participating in projects and heading continuous improvement initiatives to drive operational excellence & sales growth.

Key Accountabilities

• Oversee day-to-day operations and ensure efficiency across all departments

• Analyse interactional & Voice of Community feedback data and provide insights to the Head of Sales & Service Operations to enhance decision-making processes.
  Communicate effectively with stakeholders at all levels regarding operational performance, challenges, and opportunities.

• Collaborate with various departments to foster a culture of teamwork and
  continuous improvement.

• Prepare and articulate business case recommendations and requests for work.

• Oversee resource allocation and utilisation to ensure optimal efficiency in
  operations.

• Collaborate with the leadership team to assess resource needs and make
  recommendations for resourcing and training.

• Participate in cross-functional projects, providing operational insights and
  support to ensure successful outcomes.

• Work closely with project teams to define objectives, timelines, and deliverables while monitoring progress against project milestones.

• Identify and implement process improvements to streamline operations and enhance productivity.

• Facilitate regular reviews of operational processes to ensure alignment with best practices and organisational standards.

• Support the creation, updating and reviewing of new and existing procedures, process manuals, knowledge management information across Trade Operations division.

• Support and lead operational risk management, including BCP and control
  initiatives as required by Head of Sales & Service Operations.

• Contribute to the development business planning; forecast performance against business KPIs; develop business cases for key activities/projects; and estimate the financial and resource requirements to deliver performance targets.

Skills, Knowledge, and Attributes

• Ability to identify and communicate areas for improvement with creative problem-solving abilities.

• Ability to give and follow instructions accurately and effectively.

• Willingness and ability to adapt to new circumstances, information and

• challenges.

• Strong time-management skills to effectively plan, work under pressure and prioritise tasks to ensure delivery within set deadlines.

• Intermediate skill in the use of Microsoft Office Software Suite.

Experience

• Proven experience in operations management or a similar role, ideally within a fast-paced environment.

• Strong analytical skills with the ability to interpret data and generate actionable insights.

• Excellent project & change management skills, with experience in collaborating with cross-functional teams.

• Proficient in using data analysis tools and software.

• Exceptional communication and interpersonal skills, with a focus on collaboration.

• 2 years’ successful call centre supervisory or management experience, preferably in a member-based organisation

A little on life at Capricorn 

Joining our community is about more than just a job, so here’s what’s in it for you:    

• Work flexibility – We’re all unique, and so are the ways in which we work. Whether it’s flexible hours or WFH arrangements, we’ll work with you to find the best way for us to work together.  

• Development Opportunities – your success is ours too. We provide  training opportunities and development to give you the tools you need to grow.  

• Paid parental leave – during life’s most important times, we support  parents’ leave (for both parents) and their transition back to work. 

• Get social – our social calendar is full, with a range of different virtual and face-to-face events to keep us connected. 

• A place you want to be – from the sweeping city views, coffee on tap and the general buzz of our team, Capricorn is a place you want to be.  

• A cherry on top – we’ve got a heap of benefits that our team actually use, including a fantastic reward and recognition program, wellness program, additional leave purchase and so much more! 

• Amazing Benefits – Unlock amazing benefits at Capricorn. We offer all  staff free gym membership near the office, discounted private health benefits and all inclusive working from home kits to get you started!  

Sound like you’d be a good fit?  

If you are ready to become part of a growing community and make a real impact, get in touch today. 

For further information, support with your application and details on Capricorn, please visit our website at capricorn.coop/careers