Customer Service Representative

About us

At Jscrambler, our customers are at the heart of everything we do. As leaders in Client-Side Protection and Compliance, we have pioneered the integration of advanced JavaScript obfuscation with third-party tag protection into a unified platform. Our cutting-edge solutions defend against cyber threats, data breaches, and IP theft, empowering businesses to innovate securely while ensuring compliance with critical standards like PCI DSS v4.0.

Trusted by Fortune 500 companies and industry leaders across retail, finance, media, and aviation, Jscrambler protects online interactions at scale, enabling businesses to adopt a future-proof approach to security.

But what truly sets us apart is our culture. At Jscrambler, we thrive on innovation, transforming complex challenges into impactful solutions. Collaboration is at the core of how we work – we support and learn from one another, knowing that the best results come from teamwork. We are proud to uphold the highest standards of ethics and professionalism, always respecting our clients, colleagues, and the company.

When you join Jscrambler, you’re not just joining a company – you’re joining a team that values creativity, knowledge sharing, and meaningful impact. We don’t just adapt to the future of cybersecurity – we shape it. Together, let’s innovate and secure the digital world.

The Role

We are looking for a motivated and experienced Customer Success Representative. You will work with the engineering and sales teams to ensure the ongoing delivery and experience of our products. You will be responsible for collecting customer feedback and communicating this to relevant stakeholders to ensure the satisfaction and security of our customers.

What will your day-to-day be like?

• Develop trusted relationships with customer stakeholders to drive product adoption and engagement.
• Proactively expanding relationships and identifying growth opportunities.
• Closely manage and nurture accounts to identify and eliminate the risk of attrition.
• Lead the quarterly reporting process to provide business value, measuring , usage, and adoption.
• Closely manage accounts to identify and eliminate attrition risks.
• Drive continuous improvement of our ways of working, including leading the implementation of new processes and practices to maximize the impact of teams and the value we deliver to customers.
• Partner with internal stakeholders to align account activities with customer business cases and strategies.
• Capture and convey customer feedback for ongoing improvement of Jscrambler products and services.
• Manage day-to-day functions of the customer service, customer success and Project Management  teams.
• Assist the Sales team with technical aspects, including demos, Proof-of-Concept setups, and meeting participation.
• Implementing customer support processes to enhance customer satisfaction.
• Identify upsell strategies  in customers

Experience and Qualifications:

• A Bachelor’s Degree in Management or Engineering, or relevant experience.
• 4+ experience in combined Customer Success and project delivery/management roles Or 4+ experience in combined Customer Success and project delivery, demonstrating a proven track record in maintaining client relationships and successful project management. 
• Knowledge of ITIL or similar support processes.
• Experience with B2B and international client management.
• Fluency in English required, Spanish preferred as well, other languages are a plus.

We believe you’ll succeed in this role if you have:

• Customer Success mindset and empathy while solving problems.
• Proactivity and the ability to think out of the box.
• Strong verbal, written, and interpersonal communication skills.
• Affinity with Security/Application Security is valued.

Our Commitment to You

• Immerse yourself in a dynamic space that challenges you to grow, both personally and professionally.
• Enjoy flexible work policies designed to help you seamlessly integrate your life with your career at Jscrambler.
• Play a vital role in our mission to enhance web security, becoming part of a startup that’s redefining the landscape of cybersecurity.
• Seize the chance to directly impact our business expansion and innovative solutions.
• Benefit from ongoing training and development opportunities to help you reach your full potential.
• Enjoy a range of adaptable benefits that cater to your unique lifestyle and needs.