Level Access is a leader in digital accessibility, we are dedicated to creating inclusive digital experiences. We are seeking a Senior Director of Customer Experience (CX) Operations to establish and lead a high-performing operations team.
This leader will play a critical role in enabling predictable outcomes across the customer lifecycle through data, systems, and process optimization.
Role Overview
This is a newly created position, offering the opportunity to develop and execute an Operational Roadmap that will drive efficiency, scalability, and excellence across Delivery/Service Operations, Product Support Operations, and Customer Success & Onboarding Operations.
The ideal candidate will build a strong team of internal and external resources, foster collaboration with cross-functional teams, and ensure our CX operations align with organizational goals. The Senior Director of CX Operations will report directly to the Chief Customer Experience Officer and be a member of their Leadership Team, inclusive of VP/Director-level leaders from the other functions. The CX Ops Team will serve a global employee base of ~200 employees as well as a network of global delivery partners. The position is expected to be fully remote, with travel on an as-needed basis.
Responsibilities
Strategic Planning and Team Building
Customer Journey & Process Optimization
Delivery / Service Operations
Product Support Operations
Customer Success Operations
Requirements
Nice-To-Have
Application Process
This is a full-time salaried position with a competitive benefits package, including bonus opportunities and unlimited vacation/FTO. Salary is commensurate with experience. Please submit your cover letter and resume for immediate consideration.
Level Access is committed to workforce diversity. Equal Opportunity Employer. Copyright 2025, Level Access. All rights reserved.
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