Offer summary

Qualifications:

Fluency in Korean and English, both written and spoken., Strong problem-solving skills and ability to communicate clearly., Experience in customer support or a related field is preferred., Familiarity with compliance management and documentation processes..

Key responsibilities:

Deliver a smooth end-to-end rental experience for customers.

Verify documentation and ensure compliance with legal requirements.

Respond to inquiries and manage customer relationships effectively.

Coordinate lease adjustments and keep stakeholders informed of updates.

Job description

COVE2552

About Penbrothers

Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.

About the Client

Our client is a fast-growing co-living startup headquartered in Singapore, on a mission to redefine urban living for young professionals. They provide a practical, hassle-free rental experience—from search to move-in—making it easier and more affordable for people to find a place they can truly call home.

Their team thrives on collaboration and a growth mindset. They’re known for supporting one another through challenges, communicating proactively, and giving feedback constructively. Agile, dependable, and people-focused, they view every challenge as an opportunity to learn, improve, and deliver better experiences.

About the Role

As a Customer Support Specialist – Korean Bilingual, you’ll be the go-to person for delivering a smooth, end-to-end rental experience - from first inquiry to post-booking support. You’ll handle leads quickly, ensure all documentation is accurate, and guide customers through the booking process with ease.

In this role, you'll support both new and existing tenants by resolving inquiries, securing agreements, managing payments, and ensuring full compliance. Your ability to communicate clearly, solve problems fast, and build strong customer relationships—especially in both English and Korean—will be key to driving satisfaction and retention in a fast-paced, dynamic environment.

What you’ll do:

Compliance Management:

Verify identification and documents to meet legal and internal booking requirements.
Ensure all tenant records are 100% compliant and up to date.
Monitor and ensure unit occupancy stays within approved limits.

Pre-Sales Engagement

Respond to new leads within 10 minutes of first contact—delivering a fast, responsive customer experience.
Guide prospective tenants through the booking forms, ensuring they are completed smoothly and without issue.

Post-Sales & Customer Support:

Handle inquiries related to invoices, payment methods, lease terms, and check-in instructions.
Coordinate lease adjustments, including extensions and date changes, while maintaining a smooth customer experience.
Route more complex inquiries to the right internal teams efficiently and clearly.
Secure signed agreements and confirm successful invoice payments.
Keep internal stakeholders informed of all bookings and updates.

Required profile