Offer summary

Qualifications:

Associates degree required., 5+ years of experience troubleshooting software applications, preferably in Healthcare IT., Excellent oral and written communication skills are essential., Strong analytical and problem-solving skills with a customer-focused approach..

Key responsibilities:

Independently install, configure, and validate server components and mobile applications.

Manage customer relationships and provide timely support during project timelines.

Communicate technical details clearly to customers and participate in conference calls.

Maintain documentation and report on project outcomes and customer satisfaction.

Job description

Description

Travel Requirement - None

Remote USA

Responsible for installation, configuration, monitoring and troubleshooting applications in a Windows Server environment, utilizing IIS and SQL Server with a range of network and application issues as it relates to Spok, including, but not limited to, paging, mobile applications and devices, nurse call integrations, clinical messaging integrations, facility messaging integrations, clinical workflows, interactive voice response, and networking concepts.

Essential Duties and Responsibilities

Implement and Troubleshoot:

>Independently install, configure, test, and validate server components and mobile applications

>Work with customer vendors, partners, and technicians to resolve issues as it relates to Spok software, test possible solutions and escalates when necessary

>Perform and support customer go-live and activation of applications

Training:

>Maintain familiarity with current and previous versions of products and technology

>Develop and maintain troubleshooting skills on all products and technical offerings

Customer Relations:

>Manage customer relationship and proactively work with customer contacts during project timeframe

>Deliver customer support and service by responding in a timely and respectful manner to requests

>Communicate technical details in a client-focused, understandable manner to customers

Communication:

>Listen and communicate information to a diverse customer base, vendors, and internal departments at all skill levels both verbally and in writing

>Participate in customer conference calls, and at times may have to facilitate and conduct customer conference calls

>Provide appropriate updates to Project Managers and customers, prioritizing in a dynamic environment

Documentation:

>Maintain existing processes, standards, upgrade documentation, and create new documentation as necessary

>Follow implementation standards, project plans and related process to ensure a high level of success

Reporting:

>Evaluate and report project outcomes, customer satisfaction and customer concerns

>Report project status, schedules, issues, resolutions, and completions to necessary parties

Required Education, Skills, and Experience

Associates degree

>5+ years previous experience troubleshooting software applications

>Experience working in Healthcare IT

>Excellent oral and written communication skills

>Flexibility to work extended hours as business needs dictate

>Able to work in a team

>Customer-focused with a high level of confidence

>Highly developed analytical and problem-solving skills

>Demonstrates strong energy, performing when schedules, deliverables, or customers require it

>Demonstrated effective leadership skills.

>Understanding of system implementation and installation processes.

Technical Requirements

>Strong Knowledge of security concepts, load balancers, TLS/SSL Certificates, ciphers, TCP

>Strong Knowledge networking concepts, DNS, HTTPS, firewalls

>Knowledge of SQL

>VMWare experience

Pay and Benefits: There are a host of factors that can influence final salary for a position at Spok, including, but not limited to, geographic location, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at Spok that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At Spok, you will receive comprehensive benefits such as; three robust health, pharmacy, vision and dental care plans including a health savings account option, wellness, financial wellness, retirement, family support, continuing education, and time off benefits.

Spok, Inc., a wholly owned subsidiary of Spok Holdings, Inc. (NASDAQ: SPOK), headquartered in Plano, Texas is proud to be a global leader in healthcare communications. We deliver clinical information to care teams when and where it matters most to improve patient outcomes. Top hospitals rely on the Spok Care Connect® platform to enhance workflows for clinicians and support administrative compliance. Our customers send over 70 million messages each month through their Spok® solutions. Spok enables smarter, faster clinical communication.

Spok is a trademark of Spok Holdings, Inc. Spok Mobile and Spok Care Connect are trademarks of Spok, Inc.

At Spok, Inc., we provide equal opportunity to all employees and qualified applicants without regard to race, color, creed, religion, national origin, gender, sexual orientation, age, gender identity, genetic information, pregnancy, disability, protected veteran status, or any other protected status or characteristic. Should you have a disability and need assistance or accommodation in the application process, contact Human Resources at 1-800-852-8935

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