Offer summary

Qualifications:

3-5 years of experience in a customer service role, including high-volume calls, emails, and chats., Strong written and verbal English communication skills., Proficiency with Microsoft Outlook and CRM platforms, particularly Freshworks Suite., Ability to assess customer needs and make informed decisions quickly..

Key responsibilities:

Answer inquiries from customers, realtors, and builders via phone, email, and live chat.

Interact with customers in a friendly, professional manner at all times.

Log detailed notes in each customer account after every interaction.

Route inquiries to the appropriate internal teams when needed.

Job description

Job Title: Customer Support Specialist - Property Services
Location: Remote (EST Time Zone)
Salary Range: up to 1500 USD

Work Schedule: Tuesday to Saturday, 8-hour shift to be scheduled between 7:00 AM and 7:00 PM EST. (Final shift timing will be confirmed upon hire)

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Sagan provides a high-performance remote work environment, ensuring access to world-class opportunities for top-tier professionals.

About the Company:

Sagan represents a growing real estate services provider focused on delivering outstanding customer experiences to homeowners, realtors, and builders. Their team culture values creative problem-solving, accountability, and the use of smart technology to elevate client satisfaction.

Position Overview:

We're looking for a dependable, customer-focused Customer Support Specialist for Property Services to join the Resident Experience team. In this role, you will provide timely and professional support via phone, email, and chat to homeowners, builders, and real estate partners. This is a great opportunity for someone who enjoys solving problems and thrives in a fast-paced, service-oriented environment.

Key Responsibilities:

Answer inquiries from customers, realtors, and builders via phone, email, and live chat.
Interact with customers in a friendly, professional manner at all times.
Log detailed notes in each customer account after every interaction.
Route inquiries to the appropriate internal teams when needed.
Handle multiple customer communications simultaneously.
Participate in ongoing internal training to improve service skills and platform knowledge.

Qualifications:

3-5 years of experience in a customer service role, including high-volume calls, emails, and chats.
Strong written and verbal English communication skills.
Proficiency with Microsoft Outlook.
Hands-on experience with CRM or customer service platforms, particularly Freshworks Suite (Freshdesk, Freshchat, Freshcaller).
Ability to assess customer needs and make informed decisions quickly.

Nice-to-Haves: