Offer summary

Qualifications:

Strong proficiency in Microsoft Outlook and email management., Comfortable using Microsoft Excel and/or Google Docs/Sheets for data entry and tracking., Excellent English communication skills, both spoken and written., Warm, professional, and customer-focused demeanor..

Key responsibilities:

Answer inbound calls and respond to service inquiries while scheduling in-home evaluations.

Make outbound calls to warm leads to schedule appointments and follow up with prospective clients.

Manage customer messages and emails, routing them to the appropriate team members.

Support administrative tasks such as contacting customers with unpaid invoices and generating requested reports.

Job description

Job Title: Customer Service Representative & Scheduling Assistant
Location: Remote (MST Time Zone)
Salary Range: up to 1200 USD

Work Schedule: Monday - Friday, 8:30 AM to 5:00 PM (MST)

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Sagan provides a high-performance remote work environment, ensuring access to world-class opportunities for top-tier professionals.

About the Company:

Sagan represents a company dedicated to providing efficient, friendly, and cost-effective insulation services. This company is committed to enhancing energy efficiency, reducing environmental impact, and delivering exceptional customer service.

Position Overview:

The Customer Service Representative & Scheduling Assistant will serve as the first point of contact for customers, managing inbound and outbound communication, scheduling evaluations, and supporting follow-ups. This role plays a key part in delivering excellent customer service while also handling light administrative and data tracking responsibilities.

Key Responsibilities:

Answer inbound calls, respond to service inquiries, and schedule in-home evaluations.
Make outbound calls to warm leads to schedule appointments.
Follow up with prospective clients who have not yet committed.
Contact customers after completing jobs to ensure satisfaction.
Manage customer messages and emails, routing them to the appropriate team members.
Input customer details into the rebate program and assist in scheduling jobs.
Support administrative tasks such as contacting customers with unpaid invoices and generating requested reports.

Qualifications:

Strong proficiency in Microsoft Outlook and email management.
Comfortable using Microsoft Excel and/or Google Docs/Sheets for data entry and tracking.
Excellent English communication skills: spoken and written.
Warm, professional, and customer-focused demeanor.

Nice-to-Haves: