Specialist - Invoice Processing

About Lowe’s
Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

About the Team

This team works specifically on Processing Invoices and query handling for the expense and trade. They need to ensure Implementing invoicing procedures, handle generic mailboxes, tracking volume details, reviewing, analyzing, and processing invoices.                                     

Team also support in maintaining the databases to track special handling & overnight request. We also Manage client requests and invoice related queries receiving from vendors and requestors.

Job Summary:

• Execute the invoice processing in time of requirement.
• Will ensure the SLA,s are met every time and work with the Team Lead and Manager to set process in place to ensure smooth operation of the team.
• Will mentor and lead the team to delivery consistent results.
• Will help train new members in the team.
• Will drive process and operational excellence.
• Help define metrics to measure performance and help the team with best practices.

Roles & Responsibilities:

Core Responsibilities:

• Review, analyze, and resolve items in exception and supervisor queues in a timely and accurate manner.
• Serve as the primary liaison between internal departments and the accounting function, as well as between accounting and external stakeholders, including clients and suppliers

• Possess comprehensive knowledge of the Procure-to-Pay (P2P) cycle and its end-to-end processes.
• Support Subject Matter Experts (SMEs) in maintaining and updating documentation, including Desk Top Procedures (DTPs), Standard Operating Procedures (SOPs), Frequently Asked Questions (FAQs), and audit-related materials.
• Investigate and resolve invoice discrepancies to ensure accurate and efficient processing.
• Provide backup support to the Senior Specialist for all process-related tasks as needed.
• Demonstrate strong verbal and written communication skills, along with effective interpersonal, time management, and problem-solving abilities.
• Apply sound knowledge of accounting principles, financial reporting standards, and relevant regulatory requirements.
• Maintain a high level of accuracy, accountability, and efficiency while managing multiple tasks simultaneously.
• Willingness and capability to assume supervisory responsibilities when required.
• Sound understanding of payment processes and general accounting functions.
• Collaborate with other accounting team members to compile data, analyze transactions, and improve process efficiency.
• Experience working within a retail environment is an added advantage.
• Proficient in Microsoft Office applications, including Excel, Word, and Outlook.

Years of Experience:

• A minimum of 4-7 years' experience in a invoice processing.
• Advanced proficiency in invoicing software, such as PeopleSoft and oracle.

Education Qualification & Certifications

Required Minimum Qualifications:

• Bachelor's degree in Commerce or related field  

Skill Set Required

Primary Skills (must have)

• Well-developed and professional presentation and communication skills 
• Ability to maintain composure and productivity in a dynamic environment 
• Ability to approach problems systematically, researching all alternatives and making appropriate recommendations 
• Proven track record of taking ownership and driving results: self-starter and self-directed 
• Proficient in Excel and PowerPoint 
• Experience in Mainframe, Peoplesoft, Oracle & OpenText would be a add advantage.

Secondary Skills (desired)

• Great attention to detail.
• Self-motivated.
• Excellent communication skills.
• Excellent written and verbal communication skills.
• Quick learner with the ability to apply attained knowledge to situations at work.
• Team player and great individual contributor.
• Good presentation skills.
• Process excellence knowledge
• Quality Management

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.