DESCRIPTION OF ESSENTIAL DUTIES:
Document all contacts made via telephone, email, fax, and instant message, for issues related to the processing of insurance business or member benefits. Calls are recorded and monitored to spot trends so that service can be improved.
OTHER RESPONSIBILITIES/REQUIREMENTS
Ability to function in a fast-paced call center environment where multi-tasking is a necessity
QUALIFICATION, EDUCATION AND EXPERIENCE REQUIREMENTS:
College degree or High School Diploma or equivalent and 2 years’ experience at GFB or industry equivalent required; 1 years’ work experience in a customer service position required; prior call center experience preferred; Accounting experience a plus; working knowledge of standard PC application software (MS Office Suite) required; knowledge of policy processing preferred; strong problem solving skills required; excellent interpersonal skills; excellent verbal and written communication skills required; must be a self-starter with a strong attention to detail; active participation in continuing education; Insurance designation preferred; license in P&C required or must obtain P&C Agent license within 90 days.
SUPERVISORY RESPONSIBILITIES:
None
PHYSICAL DEMANDS/WORK ENVIRONMENT:
The employee is regularly required to sit, use hands and fingers to type, as well as talk and hear. The employee is frequently required to reach with hands and arms and occasionally required to stand, stoop, and walk. The employee must be able to regularly move and lift up to 15 pounds. Specific vision requirements include close vision and the ability to adjust focus.
EOE M/F/D/V AA
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