Italian Speaking Customer Service for Online Learning & EdTech Department

Patrique Mercier Recruitment is excited to offer a rewarding opportunity for an Italian Speaking Customer Service Representative within the Online Learning & EdTech Department. In this vital role, you will assist Italian-speaking customers with inquiries related to online courses, platform navigation, and educational resources. Your passion for education and commitment to exceptional customer service will play a significant role in enhancing the learning experience for our users. If you are fluent in Italian and have a desire to support learners, we would love to hear from you!

Responsibilities

• Provide outstanding customer service to Italian-speaking clients via phone, email, and chat regarding online learning products and services.
• Assist customers with account management, course registration, and technical support issues.
• Document all interactions accurately in the CRM system to ensure efficient follow-up.
• Collaborate with educational and technical teams to resolve customer inquiries and enhance user satisfaction.
• Stay informed about EdTech trends, course offerings, and platform features to assist clients effectively.
• Build and maintain strong relationships with customers to promote engagement and loyalty.

Requirements

• Fluency in Italian and English; additional languages are an advantage.
• Experience in customer service roles, preferably in the education or technology sectors.
• Strong communication skills with a customer-centric approach.
• Proficient in using CRM systems and basic computer applications.
• Detail-oriented with excellent organizational skills.
• Ability to work independently and collaboratively in a remote environment.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Many Extras